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    Customer Service Representative - Austin, United States - Techworkers

    Techworkers
    Techworkers Austin, United States

    3 weeks ago

    Default job background
    Accounting / Finance
    Description

    Key Responsibilities:

    1. Customer Support: Provide exceptional customer service through phone, email, and chat.

    2. Operations Support: Assist in streamlining operations and suggesting improvements.

    3. Innovative Thinking: Actively participate in brainstorming sessions to innovate customer service strategies.

    4. Organization: Efficiently manage various tasks and projects without compromising on quality.

    5. Team Collaboration: Work closely with other departments to ensure seamless service delivery.

    6. Knowledge Development: Continuously update knowledge about products, services, and policies.

    7. Documentation and Reporting: Keep accurate records of customer interactions and generate reports as required.

    Qualifications:

    Excellent communication and interpersonal skills.

    Ability to multitask and adapt to changing priorities.

    Problem-solving mindset with a knack for innovative thinking.

    Basic understanding of CRM systems and Microsoft Office Suite.

    Demonstrated ability to work both independently and within a team.

    Bilingual required (Spanish/English)

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