Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Proactively engages existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
Identify low touch upsell opportunities and guide customer to resources for additional value
Develop strategies for upselling / cross-selling opportunities to drive account growth
Drive product adoption and educate customers and products and services
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and to prevent churn
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
0-4 years in sales, customer success, support, or related customer-facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data driven mindset
Excellent written communication skills
4 year degree - Preferred
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Signature Client Relations Specialist - Fort Dodge - United Parcel Service Inc.
Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
This role is responsible for covering the Fort Dodge, Spencer, and Mason City territory.
Key Responsibilities:
Issue Management
Value Creation / Proposals
Territory Management
Feedback Collection
Qualifications:
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Travel Nurse RN - Pediatrics - 2,182 per week
Freelance Amergis Healthcare Staffing, Inc.- Fort Dodge
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Distribution Specialist
Only for registered members Fort Dodge, IA
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Clinic RN
Only for registered members Fort Dodge, IA
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Senior HVAC Specialist - 1st Shift (Monday-Friday, 7am-3:30pm)
Only for registered members Fort Dodge, IA
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PLC/IT Specialist
Only for registered members Fort Dodge, IA
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Clinic Coordinator
Only for registered members Fort Dodge, IA
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Habilitative Specialist
Full time Only for registered members Fort Dodge
-
Traveling Wellness Director
Only for registered members Fort Dodge, IA
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Recruitment & Retention Specialist - Foster and Adoptive Families
Only for registered members Fort Dodge
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Administrative Support Specialist
Only for registered members Fort Dodge, IA
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Distribution Specialist
Only for registered members Fort Dodge
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Habilitative Specialist
Only for registered members Fort Dodge
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Centralized Medication Prior Authorization Specialist
Only for registered members Fort Dodge
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Centralized Medication Prior Authorization Specialist
Only for registered members Fort Dodge
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LPN or Certified Medical Assistant
Only for registered members Fort Dodge, IA
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Billing Specialist – Denials
Only for registered members Fort Dodge, IA
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LPN or Certified Medical Assistant
Only for registered members Fort Dodge
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Certified Medical Assistant
Only for registered members Fort Dodge
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Certified Medical Assistant
Only for registered members Fort Dodge
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Regional Director
Full time Only for registered members Fort Dodge