Supervisor, II Account - Henderson
1 month ago

Job summary
This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer's needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization,and safety.
- Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week,
and any other metric essential for the organization's objectives. - Supervises driver performance to ensure proper balance is achieved with business needs
and driver needs.
Job description
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