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Florence

    Technical and Project Support Specialist - Florence, United States - Mazak

    Mazak
    Mazak Florence, United States

    2 weeks ago

    Default job background
    Description

    Summary:

    The Service Technical and Project Support Specialist will be responsible for training and support of Field Service Engineers and Service Personnel.

    Primary training and support will be for Remote Assist, Microsoft Hololens, Mazak Technical Library, and the Learning Management System.


    Scope and Responsibilities:
    Essential duties include, but are not limited to the following:

    • Proactively attains a safe and healthy work environment for all employees
    • Develop written and/or video procedures for the proper use of Vuforia Chalk
    • Coordinate with PTC (Vuforia Chalk supplier) on updates and new features of Vuforia Chalk
    • Develop written and/or video procedures for proper use of Microsoft Hololens and accompanying applications such as D365 Guides and Microsoft Remote Assist
    • Coordinate with I.T. Department to update the Mazak Technical Library to a cloud solution
    • Coordinate with the Training Department to assist in development of e-Learning content for the Learning Management System.
    • Edit and enhance e-Learning content developed by the Training Department and other departments

    Education/Certification:

    • High School diploma or equivalent is required
    • Bachelor's degree is preferred

    Skills:

    • Technical publications
    • Experience in developing training materials involving various media types
    • Technical support experience
    • Background in CNC Machine Tools is preferred

    Qualifications



    Experience 2 years:
    Technical Support experience (required)
    2 years: Experience in developing training materials involving various media types (required)
    2 years: Experience in technical publications (required)

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
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