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    • Customer Service Rep. - Kimberly - L&M Corrugated Container Corporation

    L&M Corrugated Container Corporation
    L&M Corrugated Container Corporation Kimberly

    2 weeks ago

    Default job background
    Description
    Job Overview
    We are seeking a highly skilled Customer Service Representative and Office Manager to join our team at L&M Corrugated Container Corporation. This individual will be responsible for providing exceptional customer service, managing office operations, and collaborating with internal teams to meet customer demands.

    Key Responsibilities
    • Serve as the primary point of contact for new and existing customers, addressing their product and service inquiries in a timely and professional manner.
    • Process customer orders, manage account information, and maintain accurate records to ensure seamless customer experiences.
    • Collaborate closely with the Sales team to understand customer needs and preferences, working together to deliver tailored solutions.
    • Maintain open communication channels with the Design team to guarantee that customer expectations are met and exceeded.
    • Responsible for resolving product or service complaints in a prompt and courteous manner.
    • Stay up-to-date on pricing information to provide accurate quotes and billing details.
    • Welcome visitors, provide office information, and maintain a welcoming environment.
    • Oversee office supplies and inventory levels to ensure optimal productivity.

    Requirements and Qualifications
    • A minimum of 3 years of experience in technical customer service within the manufacturing industry.
    • Demonstrated ability to multitask while maintaining attention to detail and ensuring accuracy.
    • Excellent social and communication skills, with proficiency in computer software and customer service applications.
    • Proven time management and organizational skills, with the ability to prioritize tasks effectively.
    • Bachelor's or associate degree in business, communications, or a related field is preferred, but not required.

    Equal Employment OpportunityL&M Corrugated Container Corporation is an equal opportunity employer.
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