IPD Police Dispatcher - Indio, United States - City of Indio, CA

Description

Salary : $56, $84,121.32 Annually

Location : Indio, CA

Job Type: Full-time

Job Number:

Department: POLICE SUPPORT SERVICES

Opening Date: 04/17/2024

Closing Date: 7/17/2024 11:59 PM Pacific

Description

***The employee must be willing to work a flexible schedule: must work days, nights, weekends, holidays, and employee may need to work a flex shift or a cover shift***

***Depending on qualifications, applicants may be considered for either the IPD Police Dispatcher I or the IPD Police Dispatcher II position.***

***DISCLAIMER: The City reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment programs and facilities. Women, minorities, and disabled individuals are encouraged to apply. The finalist candidate must pass a pre-employment physical and drug screen.***

Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.

•Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.

•Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.

•Any illegal use of anabolic steroids within three years of date of application.

•A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.

•Two or more at-fault traffic collisions within three years of the date of application.

•Conviction of a hit-and run offense.

•Any driver's license suspension within five years of date of application.

•Conviction of a felony crime.

•Conviction of any misdemeanor crime within five years of application.

•Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.

•Any conviction as an adult, of a theft or larceny crime.

The following may result in disqualification:

•Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.

•Prior nitrous oxide use.

•Illegal use of anabolic steroids previous to three years of application.

•Illegal use of a hypodermic needle/ syringe.

•A bankruptcy within the past three years of date of application.

•More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.

DEFINITION:

Under general supervision, learns to receive and process and receives and processes routine and emergency calls and alarms; dispatches Police and other public service entities as required; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; may assist in the training of less experienced personnel; learns applicable policies, procedures, and work methods associated with assigned duties; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS:

IPD Police Dispatcher I
The IPD Police Dispatcher I is the entry-level class in the IPD police dispatcher series that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision, incumbents perform the more routine and less complex assignments within an established procedural framework, where there are minimal consequences of error. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents are expected to perform the full scope of assigned duties. This classification is alternatively staffed with Police Dispatcher II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher level class.

IPD Police Dispatcher II
The IPD Police Dispatcher II is the journey level class in which incumbents are expected to independently perform the full scope of assigned police dispatching duties. Incumbents are responsible for performing the full range of duties with minimum supervision and applying sound judgment regarding their scope of authority in dispatching personnel. This class is distinguished from the next higher classification of Police Dispatch Supervisor in that the latter has the responsibility for performing the more complex and sensitive duties and for providing supervision.
Duties

IPD Police Dispatcher I

• Under the direction of a Dispatch Supervisor and/or Communications Training Officer, learns to receive and process and receives and processes routine non-emergency and emergency calls for service; dispatches police and other public service entities as required; accurately enters, retrieves, analyzes and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties; uses law enforcement terminology and cites code sections by number.
• Screens incoming calls to determine necessity, priority and type of response required; interprets level of service needed through information obtained from field officers or citizens; works effectively with the public, and maintains a professional, customer service oriented demeanor; responds to questions and concerns from the general public, department staff, and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Monitors radio frequencies specific to the operation of the Indio Police Department and the City of Indio; monitors other radio frequencies to be aware of incidents elsewhere that may affect City of Indio police operations; informs the Watch Commander of calls in progress; dispatches and monitors the status and location of field units; maintains calmness in radio transmissions during hectic, tense and dangerous situations; responds immediately to emergencies regarding the safety of field units.
• Maintains accurate computer log of incoming service requests, information received and actions taken; maintains records of all pending and dispatched calls for service; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; accurately enters, updates, and retrieves information from various computer networks; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted; receives information and calls for service from other law enforcement agencies; researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required; provides information to other agencies by telephone and teletype.
  
  
• Monitors security for the police station, radio sites, and other city properties as necessary to detect unusual and potentially criminal activity.
  
  
• Establishes positive working relationships with co-workers, employees within the department, outside agencies, representatives of community organizations, state/local agencies and associations, City management, and the public; works as part of a team, yet may work independently; may represent the Police Department and the City's dispatching services on various work groups, interview panels and committees.

OTHER DUTIES: (include but are not limited to the following)

• May work in other dispatch command posts.
  
  
• May be called to testify in court when subpoenaed by a judge or member of the court..
  
  
• Performs other related duties as assigned.

IPD Police Dispatcher II

• Under general supervision, receives and processes routine and emergency calls for service; dispatches police and other public service entities as required; accurately enters, retrieves, analyzes and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties; uses law enforcement terminology and cites code sections by number.
• Screens incoming calls to determine necessity, priority and type of response required; interprets level of service needed through information obtained from field officers or citizens; works effectively with the public, and maintains a professional, customer service oriented demeanor; responds to questions and concerns from the general public, department staff, and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
  
• Monitors radio frequencies specific to the operation of the Indio Police Department and the City of Indio; monitors other radio frequencies to be aware of incidents elsewhere that may affect City of Indio police operations; informs the Watch Commander of calls in progress; dispatches and monitors the status and location of field units; maintains calmness in radio transmissions during hectic, tense and dangerous situations; responds immediately to emergencies regarding the safety of field units.
  
• Maintains accurate computer log of incoming service requests, information received and actions taken; maintains records of all pending and dispatched calls for service; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; accurately enters, updates, and retrieves information from various computer networks; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted; receives information and calls for service from other law enforcement agencies; researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required; provides information to other agencies by telephone and teletype.
  
  
• Monitors security for the police station, radio sites, and other city properties as necessary to detect unusual and potentially criminal activity.
  
• Establishes positive working relationships with co-workers, employees within the department, outside agencies, representatives of community organizations, state/local agencies and associations, City management, and the public; works as part of a team, yet may work independently; may represent the Police Department and the City's dispatching services on various work groups, interview panels and committees.

OTHER DUTIES: (include but are not limited to the following)

• May work in other dispatch command posts.
  
  
• May assist in the release of towed vehicles on weekends.
• May be called to testify in court when subpoenaed by a judge or member of the court..
  
  
• Performs other related duties as assigned.

SUPERVISION RECEIVED/EXERCISED:

IPD Police Dispatcher I
Receives direct supervision from the Police Dispatch Supervisor. Incumbents of this class do not routinely exercise supervision.

IPD Police Dispatcher II
Receives general supervision from the Police Dispatch Supervisor. Incumbents of this class do not routinely exercise supervision, but may provide technical and functional training as needed.

Qualifications

IPD Police Dispatcher I

Education:

The required qualification is to possess a high school diploma or equivalent.

Experience:

Any combination of training, education, or experience that provides the listed knowledge, skills and abilities may be qualifying. The following are typical ways of obtaining the knowledge, skills and abilities outlined below:

One year of experience in either public or telephone contact, customer service, or computer use (preferably involving radio dispatching) and a typing minimum net speed of 40 words per minute. Must be 18 years of age at the time of appointment.

IPD Police Dispatcher II

Education:

The required qualification is to possess a high school diploma or equivalent.

Experience:

The required qualification is to possess the equivalent of two (2) years of previous police dispatcher experience with at least 18 months with one agency.

Licenses/Certificates:

IPD Police Dispatcher I

Possession of a valid Class C California driver's license.

Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment.

Must provide typing certificate with a minimum net speed of 40 words per minute.

IPD Police Dispatcher II

Possession of a valid Class C California driver's license.

Possession a Dispatch Certificate from P.O.S.T.

Must provide typing certificate with a minimum net speed of 40 words per minute.

Additional Information

Knowledge of:

Civil, criminal, and municipal provisions relating to the various activities of the City of Indio's Police Department; law enforcement, fire, and other operating procedures and functions as they relate to the dispatch function; geography of the City of Indio and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of police radio traffic; basic radio and related equipment maintenance; modern office administrative practices and procedures; methods of providing services and information; ability to learn alphanumeric and other coding protocol; basic principles of mathematics; applicable federal, state, and local laws, codes, and regulations; standard office procedures, practices, and equipment; modern office practices, methods and equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling, and grammar; occupational hazards and standard safety practices.

Skill to:

Effectively operate specialized law enforcement automated information, communication, and dispatch systems.

Ability to:

Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information, communication and dispatch systems; work flexible hours, including evenings, weekends, overtime, and rotating shifts; wear a department uniform; perform mathematical calculations quickly and accurately; interpret, explain, and apply applicable laws, codes, and regulations; read, interpret, and record data accurately; organize, prioritize, and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

MEDICAL/DENTAL/VISION INSURANCE: A flex benefit is provided monthly. There are several medical insurance programs, two dental plans and one vision plan from which to choose.

RETIREMENT: City participates in the 2% @ 62 for new PERS miscellaneous members and 2.7 @ 57 for New PERS sworn program. The City also participates in social security. Please contact Human Resources if you are an existing PERS member.

DEFERRED COMPENSATION: Voluntary employee contribution, a choice of two 457 plans.

VACATION LEAVE: Based on length of employment with the City. 0<4 years = 3.08 hours, 4<7 years = 4.62 hours, 7<10 years = 5.54 hours, 10 years = 6.15 hours, 11 years = 6.46 hours, 12 years = 6.77 hours, 13 years = 7.08 hours, 14 years = 7.39 hours and 15 more years = 7.69 hours.

Maximum vacation accumulation shall be three (3) times that employee's annual accrual coinciding with his/her current rate of earning. Upon reaching this ceiling, no more vacation shall accumulate until vacation is taken.

HOLIDAYS: 152 hours of holiday pay, in lieu of receiving holidays off with pay.

POST CERTIFICATE PAY: POST Intermediate (6.25%). POST Advanced (11.25%)

LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 60 day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances providing 100% of pay.

LIFE INSURANCE: $50,000 term life. Premiums paid by the City. Additional Supplemental Life plan is available for purchase.

MILEAGE: Employees who are required to use their personal vehicles for City business shall be reimbursed at the Internal Revenue Service (IRS) standard mileage rate.

EDUCATION REIMBURSEMENT: May be reimbursed for actual cost, subject to availability of funds.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, or Resolution. Please contact the recruiter listed on the job posting directly for more information.

01

Do you possess a high school diploma or equivalent?

• Yes
• No

02

Are you applying for the IPD Police Dispatcher I or the IPD Police Dispatcher II position?

03

Do you possess the minimum qualifications of the position?

• Yes
• No

04

List the name of the employer, your job title, and the dates of employment where you gained the required experience. You must provide the requested information. Responses including "see resume" or "see application" will result in rejection of your application.

05

Are you able to type at the net rate of 40 words per minute and pass necessary data entry assessment(s)?

• Yes
• No

Required Question