Supervisor III Maintenance - United States

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide ...

Job description

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

Provide supervision and oversight for maintenance and repairs of retail sites, buildings, and equipment to support business needs and maintain satisfactory conditions for associates and customers.  Ensure appropriate services are provided in a timely and cost-effective manner consistent with company policies and procedures.  Keep maintenance and repair/replacement expenses in line with operating and capital budgets.  Accountable for an assigned group of stores, service providers, and/or trade segment(s).

Duties and Responsibilities:

• Communication – Primary point of contact for store, district, and regional management for escalation and resolution of necessary repairs and emergency response.  Keep store management apprised of relevant information to assist them in managing their business.  Train store operators in key processes (e.g., refrigeration alarms, ServiceChannel, etc.).  Communicate effectively with service providers to ensure timely and appropriate service, and to monitor their performance.
• Maintenance workflow and process efficiency/effectiveness – Use ServiceChannel and other approved systems to efficiently manage maintenance processes so stores get timely and cost-effective services with proper billing and accounting. Responsible for reviewing and approving proposals and invoices for repairs and maintenance.  Ensure quality of work by checking/inspecting a representative sample.  Collaborate with brand operations and ADUSA Maintenance team to optimize the system and related processes.
• Provide technical oversight and coordination of response across a broad range of disciplines/trades to identify, diagnose, and recommend solutions for complex problems involving sites, buildings, and various equipment (excluding some IT and Asset Protection equipment).  Work with service providers and/or landlords as needed to solicit, review, and approve proposals and to implement solutions.  Provide project management for repair or replacement activities as needed to keep stores operating properly; this may require day-to-day management for more complex projects.
• Emergency support – Provide emergency support and/or escalation of issues requiring immediate response (e.g., storm response) to provide 24/7/365 support. 
• Maintain compliance with applicable laws, regulations and company policies/initiatives pertaining to maintenance and energy/sustainability, including refrigerant management.
• Accounting and financial – Understand operating and capital budgets/forecasts for selected accounts/locations, and work with the ADUSA team and brand operations to manage expenses while assuring proper accounting processes on approved systems.  Track operating and capital expenses each period and react appropriately to ensure alignment with budgets/forecasts.
• Facility conditions – Perform periodic condition assessments to support remodel projects and identify needed repairs/replacements.  Develop and prioritize projects consistent with capital budgets, so important assets get replaced when needed and deferred maintenance can be kept at a manageable level.
• Learning and maintaining proficiency – Continue to learn and develop proficiency with ServiceChannel and strive for innovative expertise in maintaining supermarket facilities so ADUSA can help the brands be more successful in the future.
• Collaborate with Sourcing and others for recruiting and training new contractors to increase resources and technical expertise for servicing the brands.
• Over 50% travel required, including occasional overnight travel.
• Support remodels and other capital projects with on-site walks and handoffs to ensure coordination of responsibilities and schedules including warranty issues and punchlist.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

• Associate Degree or equivalent experience
• Valid driver's license
• Strong communication skills, both written and verbal
• Superior organizational skills
• Team-oriented
• Proficiency with smartphone and laptop technology and use of email, Excel, Word, web applications, etc.
• Three years of experience with facilities management, supermarket operations, or supermarket construction
• General knowledge of accounting practices
• Strong leadership ability (ability to also lead and influence without having formal authority)
• Proficiency with maintenance management systems; ServiceChannel experience preferred
• Experienced knowledge of supermarket operations and accounting
• Knowledge of construction practices

Salary Range NY/MA: $86,320 - $129,480

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.