Pooled Customer Success Manager, SMBRemote - Hempstead - Muck Rack

    Muck Rack
    Muck Rack Hempstead

    1 week ago

    Description

    Pooled Customer Success Manager Role Overview

    Muck Rack's AI-powered platform streamlines PR workflows to help businesses generate positive media coverage.

    • Manage high volume of customer cases achieving KPIs like time to close and risk mitigation
    • Contribute to team retention goals including GRR and NRR
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