Customer Service Manager - Saint Cloud
10 hours ago
Job description
Job Title:
Customer Service Supervisor
Location:
St. Cloud, MN
Compensation:
$55,000–$80,000 per year
Schedule:
Day shift | Full-time
Job Type:
Direct Hire
About the Opportunity
Doherty Staffing Solutions is partnering with a long‑standing service organization in St. Cloud, MN to hire a Customer Service Supervisor.
In this leadership role, you'll oversee daily team operations, mentor customer service staff, and ensure exceptional customer communication and follow‑through.
This position is key to maintaining efficiency, improving service coordination, and supporting field technicians.If you enjoy leading teams, improving processes, and helping deliver outstanding customer support, this could be an excellent career opportunity.
What You'll Do as a Customer Service Supervisor:
Supervise and mentor a team of customer service representatives to ensure high performance
Communicate effectively with customers and team members to resolve issues and provide solutions
Oversee logistics related to statewide service operations (knowledge of MN required)
Negotiate with customers as needed while adhering to company policies
Analyze customer feedback and service metrics to identify areas for improvement
Manage scheduling, workload distribution, performance evaluations, and overtime monitoring
Oversee invoicing, pulling permits, and preparing materials for service technicians
Lead training for new hires and ongoing development for existing staff
Collaborate with other departments to enhance the customer experience
Foster a positive, team‑driven work environment
What You Need to Bring to the Customer Service Supervisor Role:
Strong leadership skills with the ability to motivate and inspire a team
Knowledge of business and management principles related to planning and resource allocation
At least 2 years of experience leading in a customer service environment
Strong critical‑thinking and problem‑solving abilities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Excellent organizational and time‑management skills
Ability to effectively communicate in English (read, write, speak)
Sales experience is a plus
Commitment to supporting the Mission and Vision of the organization
Ability to work on-site in St. Cloud, MN
#NewCareerByDoherty
Ready to Apply?
Click "Apply Now" to complete our mobile-friendly application. If you have questions about the Customer Service Supervisor role, contact your Doherty team for assistance at
This company offers a comprehensive benefits package that includes a 401(k) with employer matching, dental and vision insurance, employee discounts, health insurance, a health savings account, life insurance, paid time off, and a retirement plan.
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