Information Technology Technician 03/31/2021 - St Augustine, United States - St Johns County Sheriff's Office

St Johns County Sheriff's Office St Augustine, United States

3 weeks ago

Description

Primary Purpose

The Information Technology Technician is responsible for augmenting and assisting Information Technology Manager with various projects, researching and recommending new technologies. This position provides technical assistance to Agency personnel in response to inquiries and request for services related to personal computers and peripherals. This position must have sound working knowledge of Agency applications and the ability to troubleshoot problems associated with hardware and software issues.

Education and Qualification Requirement

High School graduate or equivalent
Network Certification or College Education
Valid Florida Driver's License
Type 25 WPM accurately
Advanced knowledge of general office equipment
Advanced computer literacy

Duties

Generate proposals for new/upgrade equipment procurement
Design/install and/or maintain various transmission systems
Maintains data communication lines
Prepare, review, approve and submit purchase requisitions for equipment/supplies
Integrate voice and data communications
Coordinate telephone line installations
Assist programmers, technical support personnel and users as required
Assist management in making decision on issues where no guidelines or policy exists
Plan hardware purchases and/or installations
Install/relocate hardware and peripherals
Repair computer hardware and peripherals
Maintain operational status of hardware
Maintain and update maintenance files
Determine and evaluate software/hardware requirements
Install and update software
Conduct computer related training and/instruction
Program/modify systems
Perform data backup functions
Backup the server
Backup PC files on a regular basis
Install computer networks
Identify/eliminate potential network/system problems
Act as liaison with technical support resources and to users
Issue/update/distribute access/security cards
Generate access/security related reports
Perform technical support
Research and recommend new information technologies
Schedule auto tasks
Set up user accounts
Set up/maintain/oversee computer security system
Maintain off-site backup storage
Research and assess software compatibility
Update workstations/software
Perform computer system support functions
Code, test/evaluate, debug applications
Coordinate application enhancements/fixes
Analyze data entry input
Evaluate requests for data processing services
Performs periodic reboot of the mainframe system
Troubleshoot hardware problems

Job Controls and Complexities

Report directly to supervisor
Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
Maintain confidentiality/security of files and information obtained in the course of employment
Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

General Public
SJSO Employees
Other Government Entities

Physical Environment

Normal business hours apply; however, hours may vary and overtime may be necessary including nights, holidays, and weekends
Work is primarily indoors
Subject to routine call outs (Scheduled)
Regular attendance is required due to the workload associated with this position
Contact with public and SJSO personnel
Work in proximity to noisy equipment such as server room

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE: 10/01/16

History: New Job Description format and implementation of Tier system

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