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- Provide thought leadership and be subject matter expert for all NetSuite technical projects related to implementation of new functionality and 3rd party integrations & add-ons, focused on simple and scalable solutions.
- Coordinate the implementation and customization of add-on modules (e.g. Billing, Tax, Payment Tokenization, Customer Portal, etc.)
- Develop new functionality to meet business needs while maintaining a scalable system.
- Document and gain consensus on any new requirements of the business.
- Document business processes and requirements
- Document design alternatives
- Configure approved functionality
- Coordinate administrative and user acceptance testing
- Identify training materials and tools needed for roll-out
- Perform NetSuite administrative functions such as customizations of forms, fields, reports and create saved searches, dashboards, workflows, employee access management and financial reporting support.
- Proactively assess upgrades/releases and manage/communicate any potential impact or implications of scheduled releases on the Business.
- Create and execute a test plan and tests in Sandbox to be utilized prior to upgrades, ensuring all functionality works as expected and without interruption.
- Manage technical and strategic NetSuite vendor relationships, focused on maintaining a partnership that provides a detailed roadmap and ensure all issues are addressed in an expedited manner.
- Maintain system documentation on the implemented processes.
- Support data migrations and mass systems updates of transactional and master data.
- Support the ongoing onboarding of existing and new divisions into NetSuite.
- Develop and maintain workflows and processes in NetSuite to optimize the platform, including integration with complementary add-ons.
- Provide subject matter expertise, and training to users, company employees, and contractors.
- Maintain up-to-date knowledge and documentation of NetSuite functionality, customizations and integrations, and proactively identify opportunities for process and workflow improvements.
- Monitor trends in user and data integrity issues and suggest improvements.
- Document system protocols and best practices.
- Research best practices, tools and techniques to evolve our best in class NetSuite implementations.
- 5-7 years' configuration, administration and/or development experience with NetSuite.
- Particular experience with complex subscription management Billing processes and modules (e.g. Zone Advanced Billing preferred).
- Bachelor's degree in MIS, Computer Science, Finance, Accounting, Business or related field preferred.
- Prior experience with software as a service and private equity-backed technology companies preferred.
- Experience with specific add-ons/integrations a plus:
- Zone Advanced Billing
- Avalara
- Concur
- Paystand or other payment gateways
- Adaptive
- Salesforce
- Team player, with collaborative communication focus.
- Effectively prioritize work across competing requests.
- Demonstrated ability to handle a variety of assignments in parallel.
- Ability to work independently with limited supervision; take proactive role in executing assignments.
- Strong attention to detail and organizational skills.
- Fully remote schedule
- Dive into full coverage health insurance and a company 401K match starting on day one.
- Embrace our open and flexible vacation policy, including sick leave.
- No meeting Fridays