Service Desk Technician - Morrisville
1 day ago
Job summary
Provide first-level technical support via phone,email(chat,ticketingtoolsJira/ServiceNow.TroubleshootWindows11issuesincludingloginproblemsperformanceissuesystemconfigurationerrorsandprinter/peripheralsupport.ManageuseraccountsinazureActiveDirectoryincludingpasswordresetsaccountunlockslicenseassignmentsandgroupmembershipupdatesaspersop.SupportMicrosoft365applications-Outlook,Tems,Onedrive,SharePoint-coveringlgnerrors,syncissuestobasicconfiguration.HandleMFA(Multi-FactorAuthentication)andpasswordresetissuesauthenticatorsetupandrelatedaccessproblems.ProvidenetworksupportdevicesviaMDM(Intune/deviceenrollmentcompliancealertsapplicationdeploymentissues.Log,classify,prioritize,andresolventicketsaccordingtoSLAs;escalatetoL2/L3basedonimpactandcomplexity.Maintainclearprofessionalcommunicationwithendusersupdatesticketswithaccuratnotes.FollowSOPsadhere tosecuritypoliciescontribute toknowledgebaseimprovements.Knowledgetoinflyingdesktop,laptop,andprintersistues.
Job description
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