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    Program Specialist and Health Coach - Indianapolis, United States - Conner Insurance

    Conner Insurance
    Conner Insurance Indianapolis, United States

    4 weeks ago

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    Description

    JOB SUMMARY AND PURPOSE


    The Program Specialist and Health Coach will work collaboratively with the Spire team and its Clients to deliver well-being programming and health coaching to Participants.

    They will utilize their wellness expertise at Client sites to educate and coach Individuals on various health and well-being topics.

    The purpose of this role is to advance client and participant wellness by implementing associated programming and providing expert health coaching.


    ESSENTIAL DUTIES:
    Health Coaching Provides coaching and information/resources to Participants regarding health and well-being.


    • Assess participants health needs using audit tools and program resources to develop and deploy appropriate well-being solutions and programming.
    • Coordinate, develop and deliver a range of programs that educate participants on how to improve their health and well-being.
    • Partner with the client, vendors and community resources to execute workplace well-being strategies that will improve employees health and mental resilience.
    • Coordinate health and well-being marketing and communications relating to the workplaces on-site and virtual spaces in order to promote healthy behavior and health care engagement.
    • Report on engagement, referrals, workplace well-being initiatives and results in order to demonstrate improvement in baseline metrics.
    • Facilitate 1:1 and/ or group coaching in both an in-person or virtual atmosphere.


    Customer Relationship Management Builds relationships with the Client and advises Client on the most efficient and effective methods to meet short-term and long-term goals.


    • Supports the Managing Director in assisting with follow-ups, note preparation, reporting, program implementation, etc.
    • Acts as liaison between Client, the internal Team, and Partners to develop and maintain effective working relationships in order to independently resolve service problems.
    • Communicates effectively across various levels of an organization.
    • Makes regular service calls to Clients.
    • Responds to Client needs in a timely, professional, helpful and courteous manner, regardless of Client attitude.
    • Strives to meet service standards in all circumstances.
    • Follows up with Clients to ensure that their needs have been met.
    WellnessService and Support Assists and supports the ongoing needs and issues of each Client.


    • Conduct an organizational assessment to identify clients strengths and opportunities.
    • Conduct well-being surveys to determine employees interests and feedback.
    • Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics
    • Collaborate with account team and client to create an annual strategy.
    • Ensure strategy is adaptable to the unique needs of client.
    • Create a communication plan to promote programs utilizing various communication channels.
    • Develop and stay within client-specific budget that supports their well-being strategy.
    • Provide on-going analysis and evaluation of client communications/ health strategies, biometric data, and employee engagement to drive better results.
    • Collaborate with account team, client and vendors to create, promote and implement well-being programs such as events, campaigns, and seminars.
    • Track program metrics including participation and outcomes.
    • Share health and well-being related educational materials and resources.
    • Facilitate well-being committee on an on-going basis to support clients strategy.
    • Maintains confidential information.
    • Prepares reports.
    • Wellness Service Operations as needed.


    Wellness / Employee Well-being Industry Knowledge Demonstrates solid knowledge and ability of the industry, including competitive and customer trends, to strategically direct Clients and solve situations.


    • Objectively critiques the competition (strengths, weaknesses) and seeks opportunities for business development.
    • Continually develops industry knowledge by attending trade shows, seminars, conferences, etc.
    • Identifies current industry trends and explains industry trends to Clients.
    • Develops knowledge of related Vendors, Partners, Programs and Competitors and their impact on the industry.
    Preventia Specialist Preventia representative between Spire and Client.


    • Collaborates with Preventia teams.
    • Expert on Preventia products.
    • Liaison between Client and Preventia.

    ADDITIONAL DUTIES:

    • Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new customers.
    • Perform other duties as assigned.
    • Some travel required.

    EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS and/or EXPERIENCE:

    • Prefer bachelors degree or at least an Associates degree or equivalent from two-year College or technical school in a related field (e.g., health promotion, health education, public health).
    • High school diploma or equivalent is required
    • Prefer a minimum of two years related industry experience and/or training.
    • Proficient in wellness strategy, designing wellness programs, and consulting groups in health and wellness.
    • Prefer a health promotion or public health certification, such as National Commission for Health Education Credentialing (NCHEC), WellCert Certified Wellness Practitioner or CHES (Certified Health Education Specialist).

    SKILLS:

    • Exceptional in Microsoft Word and Excel.
    • Proficient in Microsoft PowerPoint, Publisher, Outlook and Adobe.
    • Ability to network, engage, and interact with Clients and Participants
    • Ability to perform duties in a high-pressured, fast-paced environment
    • Must be highly organized and detailed with the ability to prioritize and remain flexible
    • Ability to multi-task, and to execute time-management, problem solving, organizational and follow-up skills.
    • Professional telephone skills and etiquette
    • Self-motivated and able to work both independently with limited supervision and within a team
    • Attention to detail
    • Excellent oral and written communication skills
    • Ability to respond to common inquiries or complaints from customers or partners
    • Ability to prepare proposals for presentation and review
    • Ability to apply basic mathematical concepts such as percentages, addition, subtraction, multiplication and division
    • Ability to think independently and critically
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Ability to read, analyze, and interpret industry policies and contract documents.
    • Ability to effectively present information to Insureds and carriers.

    STARTING COMPENSATION:
    Differs with experience.

    The above statements are intended to be a representative summary of the responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
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