IT Support Technician II, Clovis, CA - Insight Global

Description

An employer in Tampa, Florida is looking for an IT Support Specialist II in Clovis, CA


This person will:
Install and configure PC hardware/software
Assist in troubleshooting through issues with various infrastructure equipment

Work with troubleshooting through issues on Windows OS, PC hardware and software, printers, iOS and Android, and computer networking systems.

Receive support calls from internal users and take ownership of specific request until the issue is resolved
Follow documentation guidelines and document activity within the ITSM tool

Response communicated to the user in a timely manner as well as provide updates, status, and completion information to team lead/manager, ITSM tool, and/or users, via voice mail, or e-mail.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

3+ years of experience in an IT support role
Ticketing system experience (ServiceNow preferred)
A+ certification, or must be willing to get it ASAP
Excellent Communication