Warehouse Supervisor - New Orleans, LA, US

Now is the best time to join Johnstone Supply. The Warehouse Supervisor is a hands-on  leadership role responsible for overseeing daily warehouse operations and assigned processes. This position supports the /or Branch Manager in ensuring efficient and effective workflow across t ...

Job description

Now is the best time to join Johnstone Supply. The Warehouse Supervisor is a hands-on  leadership role responsible for overseeing daily warehouse operations and assigned processes. This position supports the /or Branch Manager in ensuring efficient and effective workflow across the warehouse. The Supervisor will actively participate in all warehouse activities as needed, including receiving, order fulfillment, stock replenishment, customer will-call, and inventory cycle counts, while providing guidance and oversight to the team.

Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

 Position responsibilities: 

1. Ensures the accuracy of inventory by participating in system or user-directed cycle counts. Verifies discrepancies and inputs correct counts into the RF Warehouse Management System. 
2. Following Warehouse or Branch Manager guidance, responsible for the physical inventory process including performing, assigning, and acting as the lead for completion of all inventory associated tasks.
3. Primarily responsible for inventory control functions and support and training of staff working in this area.  Includes but is not limited to cycle counts and receiving processes and tasks.
4. Complies with and maintains all company inventory related protocols and standards.  Reports discrepancies, identifies efficiencies, and communicates changes or adjustments needed.
5. Replenishes stock by utilizing material handling equipment or by hand with use of RF scanners.  Replenishment of stock may include re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets in racks, checking for product mixing, and rotating product where needed.
6. Supports delivery of positive customer service through accurate inventory and support and training for associated staff.  Models exceptional customer service and leads others through example, training, and follow up support.
7. Resolves problems or issues by working cooperatively and professionally with coworkers and supervisors.
8. Maintains and exceeds department standards for accuracy, efficiency, and customer service.
9. Maintains a safe work environment by working in a safe manner, following current Warehouse safety rules and participating in maintaining a clean warehouse environment.
10. May act in the absence of the Warehouse Manager as assigned, if applicable.
11. Assists with and leads staff OR directly supervises a limited number of warehouse staff as assigned.  If assigned, this may include scheduling and management of personnel, directing of warehouse activities, scheduling inbound and outbound shipments, inventory control, and overall support of all warehouse initiatives including the safety program, quality control and operational efficiency.
12. Performs other responsibilities as assigned for the smooth and efficient operation of the branch.

Position requirements:

• High School or general education degree (G.E.D.).
• Minimum of 24  months warehouse or logistics experience
• A solid knowledge of HVAC / R products is required with experience in the area of inventory control preferred.
• An excellent working knowledge of the company's operating system and technical operating systems is essential. 
• Ability to drive a forklift truck and operate other warehouse equipment.
• Valid drivers' license and ability to drive for work as needed.
• Motivational qualities with experience in supervision.
• Proficiency in use of personal computers is essential.   A working knowledge of the company business system and RF Scanners is critical to the successful completion of job duties.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
• Highly skilled in communicating with others in order to resolve problems and get results.
• A high level of detail orientation is required to meet warehouse operational standards.
• Maintains organized work processes, materials, and files.
• Ability to work with others and motivate the warehouse team to achieve the warehouse mission.
• Desire to support and meet the needs of customers, employees, and the company as a whole.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees' growth, well-being, and success drives the company's success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.