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Enablement Specialist - Atlanta, United States - Nuvei
Description
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey
The Enablement Analyst will be responsible for boarding new clients with a white glove experience to Paya Partners and Customers. This role will report to the Enablement Director and work collaboratively in a team environment supporting the Enablement initiatives. This role's primary responsibility is to board Paya Partners and Customers by carefully reviewing specific departmental application instructions and inputting merchant applications in a timely manner including compiling and cross checking the applications documents to be submitted to the Underwriting department for review. This role will have the opportunity to enhance collaboration between the Enablement division and the Customer Enablement team through cross training to expand payment industry knowledge to grow within the company.
Responsibilities:
· Participate in the day-to-day operations of the Enablement team
· Complete assigned daily and/or monthly departmental reporting tasks
· Review and input merchant applications for new and old Paya platforms
· Cross communicate with internal and external clients
· Review application forms and all required supporting document including financial and business records
· Accurately document client communications in regards to onboarding
· Execute necessary edits for new accounts prior to approval
· Supporting application processes for premier partners
· Prioritize and complete rush app requests for VIP partners
· Handle inbound call volume related to new/pending applications
· Cross checking data to be uploaded into all boarding systems
· Scans and uploads client documents into database for UW review
· Acts as a backup for core and UW/onboarding functions
· Works boarding failures
· Complete assigned daily Issue requests submitted for Paya Partners
· Assist with additional projects as needed
Requirements
Strong communication and analytical skills, attention to detail, and the ability to contribute to the success of the business
· Process improvement, automation, and finding efficiencies in on-going operations
· Energetic and inquisitive quick learner
· Proven ability to manage multiple tasks and adapt to change, fast paced environment.
· Detail orientated with strong organizational skills.
· Team player
· Meets deadlines
· Excellent time management
· Self-Starter that meets and exceed objectives
· Thrives in fast paced work environment
· Works under minimal supervision
Education/Experience:
High School required; Associate Degree preferred
2+ years of relevant experience is a plus
Microsoft Office suite
Benefits
Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.
Nuvei perks also include:
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
