- Provide technical assistance and support for users of BI tools and applications.
- Troubleshoot BI system issues, resolve technical problems, and offer solutions to ensure uninterrupted access to BI resources.
- Monitor the performance and health of BI systems, conduct regular maintenance activities, and optimize system performance
- Interact with customers via phone, email, chat, or in-person to address inquiries, product information, order status, and general support issues.
- Resolve customer complaints, problems, and escalated issues in a courteous and efficient manner.
- Strive to exceed customer expectations and deliver exceptional service that fosters customer loyalty and retention.
- Assist in the management and maintenance of data sources used in BI solutions.
- Ensure data accuracy, integrity, and security through validation, cleansing, and governance processes.
- Maintain documentation of BI systems, technical specifications, and user guides.
- Document customer interactions, inquiries, complaints, and resolutions in the CRM system.
- Conduct training sessions and workshops to educate users on BI tools and best practices.
- Empower users to leverage BI capabilities effectively to extract valuable insights from data.
- Collaborate with cross-functional teams including IT, data engineering, sales, and marketing to support BI initiatives and customer service efforts.
- Share customer feedback and insights to facilitate continuous improvement and alignment across departments.
- Strong understanding of data warehousing concepts, data modeling, and ETL processes.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Effective communication skills with the ability to interact with stakeholders at all levels.
- Solid understanding of SQL and relational database management systems (RDBMS).
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Systems, Supply Chain, Business Analytics, or related field.
- Proven experience in a similar role, preferably in a BI or data analytics environment.
- Certification in relevant BI technologies or methodologies (not required but preferred).
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Sales Support Specialist
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Spectrum Innovations Homewood, United StatesAre you looking to complement your previous experience in administrative work with valuable new skills? · Do you have no previous knowledge in sales, but are confident in your sales talents? · Then you've come to the right place · We are currently seeking a Sales Support Special ...
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IT Support Specialist
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Rezult Technology San Francisco, United States PermanentRezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT Support Specialist to fulfil an immediate vacancy. This is a c ...
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Inspiritus Birmingham, United States Full timeJob Details · Description · Refugee Support Specialist · Inspiritus · Inspiritus is designated by the federal Office of Refugee Resettlement (ORR) to administer the Alabama state refugee resettlement program and serve as the State Refugee Coordinator's office. As such, this o ...
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peer recovery support specialist
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UAB Birmingham, United States RegularPEER RECOVERY SUPPORT SPECIALIST-(T Description PEER RECOVERY SUPPORT SPECIALIST · The University of Alabama at Birmingham · The University of Alabama at Birmingham (UAB) seeks a Peer Recovery Support Spec. This position will provide peer services and support to the population s ...
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Member Support Specialist
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Complete Health Birmingham, United StatesJob Description · Pay: $21 - $24/hr · The Member Support Specialist (MSS) directly engages and assists the Member Support Representative (MSR) within the assigned clinic(s). The MSS role acts as an extension of the MSR internally and externally when necessary. · Duties and Resp ...
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Product Support Specialist
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WideOrbit Birmingham, United States** Product Support Specialist - WO, Media Sales** · ** Hoover, Alabama, United States, Telecommute 150 - Product Support** · **About WideOrbit:** · Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build ...
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Highlands College Birmingham, United States· Summary of Responsibilities: · The Facilities Support Specialist is tasked with ensuring the maintenance and functionality of all building areas, facilitating room setups, and providing general maintenance services to uphold an environment of excellence across the college camp ...
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Housing Authority of the Birmingham District Birmingham, United StatesJob Description · Job Description Position Title: · Client Support Specialist · Department: · Operations · Reports to: · Property Manager · Employment Status: · Full-Time · FLSA Status: · Non-Exempt · Date Created: · July 2021 · SummaryThe primary purpose of this position is to p ...
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Rezult Group, Inc Birmingham, United StatesRezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT Support Specialist to fulfil an immediate vacancy. This is a c ...
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Revenue Cycle Support Specialist
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Encompass Health Corp. Birmingham, United StatesJoin on the heart-warming journey with a team that is a top leader in the rehabilitation industry · Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass Health direction as soon as you join. We collaborate and provide high-quality, compas ...
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digital systems support specialist
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The University of Alabama at Birmingham Medicine Birmingham, United StatesTo provide help desk assistance and technical support for various tools and technologies affecting end users and stakeholders across campus. To aid in software implementation and documentation while complying with information security measures as det Support Specialist, Systems, ...
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Technical Support Specialist 3
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4P Consulting Inc. Birmingham, United StatesJob Description · Job DescriptionTechnical Support Specialist 3 (Energy Management Systems) · Summary of Position Duties · This position is part of a contracted 24x7x365 staff that provides frontline computer systems and · application diagnostics and support, along with being the ...
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Support Specialist
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Fetch Rewards Birmingham, United States**Reviews from current employees** · > My coworkers are fantastic - everyone is willing to help out and answer questions. People take the time to walk through processes and make themselves available when you need them. My coworkers are smart and driven, great team to be on. · > ...
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Birmingham Association of Realtors Birmingham, United StatesJob Description · Job DescriptionSalary: · Overview: · Are you an expert in Customer Service with a passion to make a difference? Are you looking to thrive in the workplace? Join our team, enjoy our positive culture & healthy teamwork atmosphere while helping grow and protect on ...
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Customer Support Specialist
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Children's of Alabama Birmingham, United StatesThe Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include Support Specialist, Support, S ...
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Technical Support Specialist
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Community Support Specialist
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Children's of Alabama Birmingham, United StatesJob Summary · THE SPECIALTY CARE SERVICES STAFF NURSE is a professional nurse who assesses, plans, implements, and evaluates nursing care for Patients/families in his/her area. · Education · Graduate of an accredited school of nursing · Associate degree or diploma at least one y ...
Business Intelligence Support Specialist - Birmingham, United States - McLeod Software
Description
Purpose of this position: The BI (Business Intelligence) Support Specialist plays a critical role in ensuring the smooth operation of business intelligence systems within an organization. This role encompasses providing technical support, troubleshooting, and maintaining BI solutions to ensure they meet the business needs effectively.
Essential Duties and Responsibilities:
Technical Support
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.
We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.
With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.
Participation in the trucking and brokerage industry is extremely important to McLeod Software. We have always believed that we benefit beyond our investment from our active participation in the industry's most important organizations. In addition to national organizations like the ATA, TCA, TIA, AFTC, NTTC, and NPTC we belong to and participate in over 20 state and regional organizations.
Business Intelligence Support Specialist professionals in Birmingham
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Nelson Serrano
Business Continuity