IT Engineer - North Sioux City, United States - Sterling Computers

Description

Job Description

Job Description


Title :
IT Engineer

Reports To:
Engineering Manager


Location:
North Sioux City
Job Description

The Sterling IT Engineer will assist Account Manager in the pre-sales, scoping and hardware recommendation to customers along with performing network assessments, security audits and new client consultations.

The IT Engineer will need to communicate with customers as needed to keep them informed of incident progress, notifying them of impending changes or agreed outages.

Education
Minimum 5 years of experience in IT Engineering or IT Management role.
A four-year degree in Computer Science, Information Systems, or Equivalent education or work experience is required

Required Technical Skills
Excellent analytical ability and communication skills
Interpersonal relationship skills
Ability to manage multiple tasks simultaneously
Time-management skills
Customer service skills and experience
Strong organization abilities
Strong analytical and problem-solving skills
Solid background in network administration and architecture
Expertise with one or more of the below disciplines is required:

Microsoft:
Exchange (2013 thru 2019), O365, Active Directory, Windows Server (2003, 2008(R2), 2012(R2), 2016, 2019), Hyper-V

VMware:
ESX/ESXi/vSphere, vCenter, Horizon View


Dell:
VxRail


Cisco:
CCNA or CCNP

VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)

Security:
SentinelOne, DUO, CyberArk, Cisco Umbrella and other security related technologies
Preferred Skills and Experience
Work as a self-starter in a remote environment under minimal supervision
Prioritize time and tasks to ensure work products are delivered within prescribed program time frames
Communicate clearly and effectively with all customer levels
Work well under pressure whilst consolidating, communicating, and gaining agreement on multiple internal and customer stakeholder requirements
Experience with Disaster Recovery plans and related technologies
Able to clarify and assimilate information from different sources into a unified communication

Primary Responsibilities
Responsibilities include assisting in the pre-sales, scoping, and hardware recommendation to customers.

Mitigating support issues related to Microsoft's core business solutions, WAN and Lan connectivity, routers, firewalls, security, and remote access solutions.

Perform network assessments, security audits and new client consultations
Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system reviews
Document maintenance for all computer systems and network infrastructure
Review business context for solutions to company challenges as well as defining the vision and requirements for the client road mapping, recommending potential options
Provides detailed "As Built" documentation for any engagement that is executed on

The ideal candidate can address all the previously mentioned tasks, communicate with customers are required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

They can also direct the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporation business and technology productivity, usability, and total cost of ownership.

Applicants must have the legal right to work in the United States. Sterling does not provide immigration or work visa sponsorship.

Sterling Computers is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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