- Greet customers warmly and discuss their automotive service needs.
- Utilize automotive knowledge to understand and assess customer concerns.
- Create detailed service orders with accurate vehicle information and customer concerns.
- Communicate service recommendations from technicians to customers effectively.
- Provide cost estimates and repair timeframes to customers.
- Communicate with customers every three hours to keep them updated on the status of the repair and inform them if vehicle will not be completed that day.
- Schedule service appointments and coordinate with our receptionist and service manager for seamless operations.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain organized customer records and service history for future reference.
- Follow up with future recommendations for service work that needs to be completed.
- Order parts cost effective parts for higher profit margins and ensure that parts are correct prior to repair so repair is seamless.
- Minimum 3 years of experience in a dealership or independent repair facility.
- Automotive knowledge is mandatory with at least some technician background at a minimum of 2 years of experience.
- Valid driver's license.
- Computer skills and knowledge.
- Being able to stand and walk around the shop for long periods during the day and to customers vehicles.
- Being able to work in bad weather at times.
- Able to assist customer complaints in a professional manner.
- Well kept appearance all day.
- Comprehensive benefits package including medical, vision, dental, and life insurance after 90 days.
- Paid time off (PTO) starting at 90 days.
- Paid vacation after 1 year.
- 401(k) safe harbor retirement plan available after 90 days.
- Pension Fund eligibility after 90 days.
- Competitive salary starting at $47,000 with weekly commission and monthly bonuses.
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Service Advisor
4 days ago
Tantillo Auto Group Saint James, United StatesSMITHTWON VOLKSWAGEN, SERVICE ADVISOR - Service Writer - Service Consultant - · Move Up In Your Career Today · Income Potential - The sky is the limit · Full-Time Position - Experience Preferred but not necessary. · THE ALL NEW Smithtown Volkswagen is seeking a Service Advisor ...
Service Writer - Saint James, United States - Smithwest Service Center
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3 weeks ago
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Description
Job Description
Job DescriptionAre you passionate about automobiles and excellent customer service? Smithwest Service Center is looking for an experienced and knowledgeable Service Writer to join our team. As a Service Writer, you'll play a crucial role in bridging the gap between our customers and automotive technicians, ensuring top-notch service and customer satisfaction.
Responsibilities:
Qualifications:
Benefits:
Salary:
If you're ready to take on a rewarding role where you can utilize your automotive expertise and customer service skills, apply now to join our team at Smithwest Service Center. Let's drive success together
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