Application Support - Baton Rouge, United States - University of New Orleans

Description

Application Support & Training - Coordinator 1 page is loaded

Application Support & Training - Coordinator 1

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locations

Baton Rouge, La

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R

T hank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin.

The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department
Application Support and Training Operations

Job Summary

Job Description

Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
Manage user account creation process for new and existing LDH employees, including: Active Directory accounts, Exchange email accounts, Internal system access accounts
Maintains all existing accounts listed above by making updates requested through ticket system.
Manages the Learning Management System content, serving all of LDH.
Assists in course development of special topics as defined by state officials.

Assists in the development and implementation of training programs and provides follow up support and additional training as needed further training.

Develops and maintains internal department documentation.
Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
Adheres to and communicates policies, rules, and regulations relating to technology use.
Researches educational resources for internal use.

Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.

Assists in setup and support at various workshops and conferences.
Audits and updates LMS user account information and runs ad‐hoc reports as needed for LDH management.
Other tasks as directed.


QUALIFICATIONS

REQUIRED:
Bachelor's Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up, and verbal/written communications skills.
Ability to communicate technical concepts to technical and nontechnical audiences.

DESIRED:
Advanced degree.
Minimum 1 year of professional experience with technical training or content development.
Minimum 1 year of profession experience with public speaking or presentations.
Minimum 1 year of professional experience with LDH information systems or programs utilized by the department.
MOUS, ACE, MCT or other relevant industry certifications.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience;
Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
Names and contact information of three references;
Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
See Diversity Statement instructions by clicking this link:

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date

This position will remain open until filled.


Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter.

The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer.

We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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