Field Service Technician - Lake Forest, United States - CyberTrust IT Solutions

Description

Job Description

Employment Type

Full-Time – In our Lake Forest, CA office

We are a cloud and managed IT service provider with offices in Lake Forest, CA. We seek top-notch talent to supplement our help desk and field service team.

Here is what we are looking for:

Someone who embraces our company values:

- Do the right thing.

Do what you say.
- Be eager to help.
- Get it done.
- Be humbly confident.

Someone who understands our core mission:

- No Band-Aids (quick fixes)
- High accountability
- Able to maintain healthy relationships with customers, vendors, and other staff members.

Requirements

Skills required:

Working knowledge of Windows server

Solid Desktop support experience with Windows 11

Solid networking experience with switches, firewalls, and connectivity issues

Working knowledge of Microsoft Remote Desktop and Azure AVD

Exposure to image-based backup solutions (Veeam, Unitrends, Datto BDR)

Solid experience with Microsoft Office 365 Products (Entra ID, Intune, Office Suite)

Exposure to network monitoring tools

Great problem-solving skills

Communicates well both within your team as well as directly with customers

Loves people and knows how to be friendly, kind and upbeat

Likes to work with people, solving problems and learning new things

Likes to be in the field daily at different client site locations

Likes to have a different variety of work everyday

EXTRA - nice to have skills:

- Linux

IOS and Android
- Deep switching/routing experience

Microsoft Azure Virtual Desktop

VMWare and MS Hyper-V virtualization experience

3CX PBX VOIP phone systems

Experience with industry-standard MSP tools like:

ConnectWise Manage PSA

ConnectWise Command RMM

IT Glue Documentation

Absolute Requirements:

You must have reliable transportation to drive to/from client sites. You will be reimbursed for mileage at the IRS-approved rate per mile.

You must be a citizen of the United States.

Background checks and drug testing is required.

If you have 3+ years of experience working in a fast-paced, friendly, and team-oriented environment, we are looking for you Show us that you GET IT, WANT IT, and have the CAPACITY to do the job.

Benefits

Benefits:

· Competitive Salary

· Medical, Dental, and Vision- Insurance

· Company-paid Life/AD&D company paid

· Paid holidays

· Paid Vacation

· Career advancement opportunities and career planning/certifications

· Technical certification & leadership training