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  • Bell/Luggage Attendant - Beverly Hills - Maybourne Beverly Hills Hotel

    Maybourne Beverly Hills Hotel
    Maybourne Beverly Hills Hotel Beverly Hills

    2 weeks ago

    Default job background
    Part time
    Description

    Job Title: Bell/Luggage Attendant

    Job Overview:

    The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life.

    Summary of Position:

    The Bell/Luggage Attendant is an ambassador of luxury hospitality, responsible for providing exceptional arrival and departure experiences for our guests. With an eye for detail, a warm demeanor, and a commitment to excellence, the Bellperson ensures every guest feels welcomed and cared for from the moment they step onto the property.

    Key Responsibilities:

    • Greet guests warmly upon arrival, offering assistance with luggage and transportation.
    • Escort guests to their rooms or other designated areas, providing an engaging and informative introduction to the property's features and amenities.
    • Anticipate and respond to guest needs, creating a personalized and seamless experience.
    • Safely handle, label, and transport guest luggage during check-in, check-out, and room changes.
    • Assist with the secure storage and retrieval of luggage as requested.
    • Stay informed about hotel services, promotions, and the surrounding area to provide accurate and thoughtful recommendations to guests.
    • Assist with inquiries and directions, showcasing the hotel and Beverly Hills as a premier destination.
    • Collaborate with the Front Desk, Concierge, and other departments to ensure smooth guest experiences.
    • Assist in the setup of special events or VIP arrivals as needed.
    • Maintain a polished and professional appearance, upholding the highest standards of luxury service.
    • Ensure all equipment, including luggage carts, is clean, well-maintained, and properly stored.
    • Follow safety protocols to protect guests, their belongings, and team members.

    Qualifications:

    • Previous experience in a luxury hospitality or customer service role preferred.
    • Familiarity with Beverly Hills or the greater Los Angeles area is an advantage.
    • Strong interpersonal and communication skills with a warm and engaging personality.
    • Exceptional attention to detail and the ability to multitask in a fast-paced environment.
    • Physical capability to lift and carry luggage and stand for extended periods.
    • A proactive attitude with a willingness to go above and beyond for guests.
    • Flexible availability, including weekends, evenings, and holidays.
    • Valid driver's license with a clean driving record is a plus.

    Physical Requirements:

    • Ability to lift, carry, and maneuver luggage and other items weighing up to 75 lbs.
    • Frequent standing, walking, and pushing/pulling of luggage carts for extended periods.
    • Ability to bend, kneel, and reach as needed for luggage handling or assisting guests.
    • Comfortable working both indoors and outdoors, potentially in varying weather conditions.
    • Must maintain physical stamina to perform duties efficiently in a fast-paced environment.

    Our Philosophy:

    1. Go the EXTRA mile in our efforts
    2. Be RESPECTFUL to our guests and colleagues
    3. Deliver service in a CARING fashion
    4. Be OUTSTANDING
    5. Express your own personality – Create your LEGACY
    6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

    About Us:

    Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

    Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

    A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

    Benefits:

    • Medical/Dental/Vision Insurance
    • Company matched 401(k) plan
    • Company matched Health Savings Plan
    • Flexible Spending
    • Paid Holidays
    • Paid Time Off
    • Paid Sick Leave
    • Employee Assistance Program
    • Parking
    • Employee Recognition Programs
    • Colleague meals
    • Colleague Referral Incentive program

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Bell/luggage attendant