Senior Customer Success Manager - New York - NumeriX

    NumeriX
    NumeriX New York

    6 days ago

    Description

    Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
    As a Senior Customer Success Manager, you will work directly with our quantitative, trading, and risk management customers to ensure they are maximizing the value of Numerix products. You will bridge the gap between commercial goals, business use cases, and technical application, driving strategic customer engagements by understanding the client's financial modeling and risk management needs. You will champion cross-functional collaboration between product, sales, and financial engineers, serving as the technically literate "voice of the customer."
    What You'll Do:

    • Build and manage strategic relationships with senior stakeholders (Quants, Risk Managers, Traders) and delight them with a customer-centric attitude.
    • Devise and lead proactive success strategy execution with assigned customer accounts, carry out regular business reviews with key stakeholders.
    • Become an expert in our customers' quantitative workflows, specifically regarding valuation, risk, and pricing, to support them strategically.
    • Work closely with Sales, Product Development and Services teams to ensure an exceptional customer experience.
    • Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
    • Efficiently manage time to focus on essential activities including but not limited to business reviews, working sessions, trainings, quant to quant engagements to ensure customer satisfaction, retention, and account growth.
    • Support revenue retention and growth through increased service adoption and increased usage.
    • Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.
    • Promote and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc.
    • Determine usage patterns and use them to gain insights and provide guidance to Sales, Marketing and Product Strategy in identifying opportunities and increase customer satisfaction.
    • Orchestrate the customer's journey towards their business and technical goals, serving as the go-to person across all Numerix solutions.
    • Contribute to or architect the strategic path for customers across front and middle office banking operations, including trading, risk management, valuations, and portfolio management.
    • Travel to meet clients on regular basis - approximately 10%.
    What We're Looking For:
    • 5+ years of experience in a customer facing role including customer success, relationship management, sales, or pre-sales, consulting, technology delivery, account management within or servicing Capital Markets clients with quantitative finance or analytics use cases.
    • Demonstrated experience with or understanding of financial engineering, financial modeling, and derivative pricing.
    • Ability to discuss complex financial concepts (e.g., yield curves, derivatives pricing, structured products issuance, VaR, XVA, PFE) with practitioners.
    • Exceptional Stakeholder management skills including the ability to build and nurture strategic relationships within cross functional teams and managing account risks and issues escalations as necessary.
    • Exceptional collaboration and communication skills with the ability to influence multiple stakeholders, prospective and actual clients without direct authority.
    • Empathic communicator being the voice of the customer internally and closely engaged with the customers to maximize the success of their solutions.
    • Skills to proactively orchestrate the customer's journey towards their goals.
    • Bachelor's degree in a technical discipline, such as Computer Science, Information Technology, Engineering, quantitative finance, financial engineering, mathematics, or physics.
    Extra Credit:
    • Graduated with an advanced degree (Masters) in business or a technical discipline, such as quantitative finance, financial engineering, mathematics, or physics.
    • Familiarity with Python, MATLAB, or similar tools for financial analysis.
    • Previous experience as a Financial Engineer, Desk Quant, or Risk Analyst before moving into a client-facing role.
    Where You'll Work:
    This is a role for the successful candidate who resides within a commutable distance from midtown Manhattan, NYC (our new headquarters is located near the Grand Central Terminal).
    An important note on salary:
    The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

  • Success Manager

    1 month ago

    Only for registered members New York

    We are seeking a Success Manager to join our team at MDVIP. As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York Full time

    As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across the US. · ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York

    We are looking for a dynamic Customer Success Manager to join our team at AirPay.We are committed to delivering exceptional customer service and building lasting relationships with our users. · ...

  • Manager, Customer Success

    1 month ago

    Only for registered members New York

    This position offers · the opportunity to lead a high-performing Customer Success team focused on driving product adoption, · retention, and growth across a diverse customer base. · ...

  • Client Success Manager

    3 weeks ago

    Only for registered members New York

    We are seeking a highly motivated and experienced Customer Success Manager (CSM) to support and grow a portfolio of enterprise clients within a digital advertising technology environment.Serve as the primary point of contact for assigned enterprise customers, managing relationshi ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members New York

    We are hiring a Client Success Manager to own customer relationships and help build a world-class success motion from the ground up. · This is a high-visibility role for someone who thrives in fast-paced environments and takes pride in delivering an exceptional client experience. ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York

    We are seeking an energetic and highly motivated Customer Success Manager to support and grow our portfolio of Class A commercial real estate (CRE) clients. · B.A./B.S required · 5+ years of experience in Customer Success, Account Management, or a client-facing role within the en ...

  • Customer Success Manager

    1 week ago

    Only for registered members New York $82,500 - $137,000 (USD)

    We are looking for a proactive and motivated Customer Success Manager to join our growing team in New York. · The Customer Success Manager will play a critical role in ensuring that our customers are successful and getting value out of the Ivalua platform.Serve as the Ivalua prim ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York $53,000 - $71,000 (USD)

    We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences as Customer Success Managers at Meltwater.Become part of a diverse community that celebrates your unique contributions. · Cultivate strong advocacy by empowering ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York

    We're hiring our second Customer Success Manager to help define how we support customers and grow our responsibilities quickly at a fast-moving startup.This is a foundational role on our team where you'll ensure every customer has a seamless onboarding experience and feels suppor ...

  • Manager, Customer Success

    4 days ago

    Only for registered members New York $135,000 - $150,000 (USD)

    We're building a team of customer advocates who will help our customers succeed with Rain. · Manage a team of Customer Success Managers to drive customer outcomes and retention across Rain's employer and partner base. · Partner closely with Sales, Implementations, Product, Suppor ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York

    We are looking for a NYC-based Customer Success Manager to join our talented, dynamic, and rapidly growing global team. · A diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base.Backed by Marlin Equity Partner ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York Full time $75,000 - $95,000 (USD)

    We are looking for people who have a magic combination of domain expertise, enterprise implementation, project management experience, and customer management skills.This role is fully remote based in the Eastern or Central Time Zones · The Customer Success Manager will act as Wor ...

  • Partner Success Manager

    2 weeks ago

    Only for registered members New York $131,000 - $154,000 (USD)

    Abridge is transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. · Independently manage day-to-day partner relationships, · Run recurring partner status calls, · Triage incoming partner reques ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York

    The Customer Success Manager will own post-sale outcomes for a portfolio of mid-market customers. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York $100,200 - $183,975 (USD)

    Adobe is hiring a Customer Success Manager to partner with customers and accelerate adoption of Document Cloud solutions. · We're looking for someone to build trusted relationships with key collaborators, champion standard methodologies and deliver impactful presentations and poi ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York Full time

    We're looking for a Customer Success Manager to own and grow relationships with FLORA's enterprise customers. · ...

  • Customer Success Manager

    1 week ago

    Only for registered members New York $110,000 - $150,000 (USD)

    +Job Summary · We're looking for a Customer Success Manager to own customer satisfaction across Doctronic. · +Qualifications3+ years of customer success experience, ideally in high-growth technology companies · Analytical mindset—comfortable with NPS, CSAT, retention analysis, an ...

  • Customer Success Manager

    1 week ago

    Only for registered members New York

    We are looking for a Customer Success Manager with a drive for building relationships and finding solutions for our customers. · You will be the trusted advisor for our customers, driving adoption, satisfaction, · and long-term retention.As a leader of our Customer Success functi ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York

    We are looking for a Customer Success Manager in New York to drive success for enterprise customers in the payments and financing space. · Are you a seasoned professional with the maturity and expertise to independently manage C-level enterprise clients? · Own and nurture relatio ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York

    We are looking for a business oriented Customer Success Manager to deliver loyalty marketing solutions to our clients. · ...

Jobs
>
Senior customer success manager
>
Jobs for Senior customer success manager in New York City