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  • Lead Sales and Patient Experience Consultant - Chattanooga - Empower Aesthetics

    Empower Aesthetics
    Empower Aesthetics Chattanooga

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Lead Sales and Patient Experience Consultant

    Overview:

    We are seeking a dynamic Lead Sales and Patient Experience Consultant to join our team in Chattanooga, TN.

    Key Responsibilities:

    • Oversee staffing, daily operations, inventory, and payroll to ensure seamless spa management.
    • Support the Practice Manager by implementing and executing initiatives at the Chattanooga location.
    • Cultivate B2B relationships to drive growth and excellence.
    • Uphold health and safety protocols for a pristine environment.

    Front Desk Excellence:

    • Welcome clients warmly and manage smooth check-ins and check-outs.
    • Schedule appointments to optimize clinic efficiency.
    • Handle payments and financing options with professionalism.
    • Respond to inquiries promptly with excellent telephone etiquette.
    • Maintain an organized and welcoming front desk area.

    Sales and Patient Engagement:

    • Conduct consultations to recommend tailored treatments and skincare products.
    • Upsell treatments and create custom packages to meet sales goals.
    • Build long-term relationships with clients, delivering VIP experiences.
    • Represent SLK at events such as Botox parties and community pop-ups.

    Marketing and Business Development:

    • Collaborate with marketing to create engaging campaigns.
    • Manage influencer partnerships and grow brand awareness.
    • Foster local community connections for referrals and business growth.
    • Contribute ideas for social media content and campaigns.

    Customer Service and Quality Assurance:

    • Provide a luxurious, personalized client experience at every visit.
    • Address and resolve client concerns proactively.
    • Monitor client results and follow up to ensure satisfaction.
    • Maintain high standards of hospitality and care.

    Operations and Team Collaboration:

    • Train and mentor staff to uphold SLK's excellence standards.
    • Partner with clinical staff to align on client preferences and goals.
    • Share insights and ideas during team meetings to enhance operations.

    Reporting and Data Analysis:

    • Analyze and present sales metrics to leadership.
    • Manage client data through CRM systems to track lead conversion.
    • Offer feedback on sales strategies and retention efforts.

    Requirements:

    • Proven track record in sales, preferably within luxury, beauty, or aesthetics industries.
    • Exceptional interpersonal and communication skills, both verbal and written.
    • Strong organizational and time-management skills with acute attention to detail.
    • Proficient in CRM, scheduling, and social media platforms.
    • Flexible schedule, including availability for evenings, weekends, and events.
    • Knowledge of medical aesthetics and a passion for beauty, fashion, and wellness.
    • Ability to thrive in a fast-paced, entrepreneurial environment.

    Why Join SLK?

    • Be part of a forward-thinking team passionate about transforming lives through wellness and aesthetics.
    • Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
    • Work in a supportive, innovative, and luxurious environment that values your contributions.
    • Access exclusive training to enhance your skills and stay ahead in the industry.

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