- Utilize a combination of product knowledge, knowledge of K-12 business processes and professional consulting skills to ensure a quality customer experience.
- Participate in the creation, maintenance and execution of consistent implementation processes and methodologies.
- Conduct on-site policy and procedure meetings, including site observations of current product specific processes and practices.
- Facilitate and report functional and data gap-analysis customer activities.
- Provide informal 1-1 / 1-small group training as needed throughout the customer implementation.
- Research issues and provide recommended resolutions; consult on Infinite Campus product best practices in K-12 educational environments.
- Provide escalation and consulting assistance to support and service personnel during troubleshooting and resolution of customer reported issues.
- Contribute to the Statement of Work and other project scoping documents
- Complete all time and expense reporting per published timelines and HR guidelines
- Access Infinite Campus customer data in conversion and live sites adhering to the practices and procedures outlined in the master security guidelines
- Other related duties as assigned
- BA/BS in an area of K-12 related field.
- Solid working knowledge of multiple K-12 SIS enterprise software and practices.
- 5-8 years minimum experience with Infinite Campus student information system and software.
- Demonstrated ability to communicate effectively, good organizational skills and the ability to develop and maintain effective relationships with internal and external customers.
- Evidence of leadership and management abilities.
- Strong analytical, problem solving and writing skills are required.
- Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
- Establish and maintain positive and productive work relationships with all staff, customers and business partners
- Job Related Travel minimum of 50% anticipated.
- Ability to work both independently and as part of a team.
- Ability to manage multiple projects simultaneously.
- Able to work in a fast-paced environment with frequent software releases
- Must be able to successfully complete tasks within given deadlines.
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Business Consultant - St. Paul, United States - Infinite Campus
Description
Job Description
The Business Consultant plays a critical role in the overall success of Infinite Campus customers. The Business Consultant provides consulting services to school districts during the pre-sale, implementation and ongoing operations phases of the customer lifecycle. The Business Consultant will be a highly motivated self-starter capable of working independently with little guidance using time and resources efficiently. As an effective communicator, the Business Consultant will demonstrate excellent written and verbal communication skills (ex. persuasion, motivation) during both internal and external customer interactions. The Business Consultant will work closely with the designated client executive, sales representative, development, support and services teams and other stakeholders as appropriate. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.
Job Responsibilities
Desired Background
Performance Expectations
Position must adhere to the practices and procedures outlined in the master security guidelines.
*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.
Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.
