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  • Administrative Support Partner - Poway - Chef Works

    Chef Works
    Chef Works Poway

    1 month ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    You'll play a vital role in ensuring our customers receive top-notch service while contributing to the success of our cross-functional teams.

    In this role, you'll have the chance to build strong relationships with customers and colleagues, participate in exciting projects, and continuously learn and grow.

    We believe in fostering a culture of collaboration, innovation, and excellence. Our hybrid work schedule provides the perfect balance between vibrant in-office collaboration and the flexibility of working from home.

    Position Summary

    Under close supervision, the Administrative Support Partner is responsible for assisting customers with product inquiries, resolving issues, and managing order entry activities.

    Key Responsibilities:

    • Participate in cross-functional initiatives, either as a team member or leader, providing input on process and procedure changes.
    • Handle customer inquiries related to pricing, inventory, tracking, returns, and more. Manage specific account assignments, focusing on account retention and organic growth.
    • Process orders efficiently, ensuring accuracy and timeliness, and maintain account details, coding, and platform/portal builds.
    • Serve as the primary contact for assigned accounts, nurturing and building strong relationships to support account retention and smooth transitions.
    • Stay informed about industry standards and operational changes to enhance the customer experience.

    Requirements

    Minimum Qualifications:

    • Education: High school diploma or equivalent; some college coursework preferred.
    • Experience: Two to three years of progressive customer support experience in customer service, order processing, retail services, or related environments.
    • Skills: Proficient in Windows 10 or greater, Microsoft Word, and Excel. Experience with order entry database systems is required. Strong problem-solving, organizational, negotiation, and multitasking skills. Excellent verbal, written, and interpersonal communication skills, with proficiency in phone, email, and face-to-face interactions.

    Work Environment

    Ability to work effectively in a team-based, fast-paced environment, with a strong commitment to follow-through and attention to detail.

    Salary

    $20 per hour / $875 Quarterly


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