- Serve as a training point of contact for designated groups of new, small to large clients.
- Participate in initial Client Kick-Off Calls, conduct online trainings, and assist the client in creation of their workflows to correlate with end-user training.
- Analyze facility operations and processes to design the most efficient clinical workflow and training plan with the utilization of pre-live implementation forms.
- Dependent upon product line, provide onsite and advanced training support utilizing a customized training agenda and curriculum materials. Training support may be virtual, classroom, and/or onsite shadowing as defined in client contracts.
- Uses clinical workflow knowledge and independent judgement in software training curriculum and provide basic troubleshooting knowledge.
- Provide education and training to the facility admin team members to support their own team on an ongoing basis and ongoing product maintenance.
- Work with client and/or PM to ensure configuration of database is completed prior to end-user training.
- Post go-live, assist clinicians/providers with application and workflow questions, prior to transition to support.
- Provide go-live support to clients.
- Maintain education and on-going learning relative to new releases/versions of the product.
- Use expertise to lead the development of client education and departmental training materials.
- Maintain client utilization standard of 80% each week.
- Consistently implement product through education and training resulting in a positive/successful customer implementation experience.
Submit accurate expense reports in a timely manner utilizing the Travel and Entertainment policy, including adhering to the corporate credit card standards. - Submission of all other client reports within two weeks of go-live.
- Serve as a mentor for new Implementation Specialists, including providing training and guidance during the onboarding process.
- Bachelor's degree in relevant field, or equivalent work experience.
- 5+ years of relevant work experience, including 4+ years of software implementation experience and clinical experience in Wound Care, Occupation or Workplace Health or Rehabilitation.
- Knowledge of healthcare industry required including thorough understanding of clinical workflows and healthcare operations.
- Expert knowledge of specialty EMR software products with emphasis on either: Wound Care, Occupational or Workplace Health or Rehabilitation.
- Understanding of adult learning with the ability to stimulate learner participation and motivation.
- Ability to be cross trained across all product lines.
- Extensive travel (up to 75% monthly) required as part of normal job duties.
- Cooperate with matrixed team members to meet goals or complete tasks.
- Must be comfortable working in ambiguous and/or stressful situations.
- Must be self-motivated and know when to seek guidance; detail-orientation is a must.
- Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
- Effective collaborator with proven process improvement skills.
- Exceptional organization and time management skills.
- Excellent communication and interpersonal skills.
- Ability to consistently learn new technologies and apply those concepts to customer's needs.
- Ability to work as part of a geographically dispersed team.
- Ability to work independently and as part of a team.
- Keep up to date on technology trends, developments & best practices.
- Ability to communicate effectively to both technical & non-technical audiences.
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Implementation Specialist III - Pittsburgh, United States - Net Health
Description
JOB OVERVIEW
While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation Specialist will facilitate client education, workflow re-design, and on-site training with new and existing clients, for a successful implementation and go-live.
RESPONSIBILITIES AND DUTIES
QUALIFICATIONS
INTERACTION
This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities are required for this position.
COMMUNICATION AND COGNITIVE ABILITIES
Implementation Specialist III professionals in Pittsburgh
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Lauren Miller
Health Care Program Manager
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Kyle Fredericks
Clinical Research Coordinator