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    Ford Lincoln Service Advisor - East Hartford, United States - Hoffman Auto Group

    Hoffman Auto Group
    Hoffman Auto Group East Hartford, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We are looking for an experienced
    Service Advisor
    to join the Hoffman Auto Group family

    Check out what over 100 years of trust looks like in our culture

    What does a Service Advisor at Hoffman Auto Group do?

    Role Purpose

    Handle customers throughout the entire service experience with their satisfaction as the number one priority

    Leadership

    This position does not lead others

    Core Accountabilities

    1. Remain at or above manufacturer CSI standard.
    2. Meet all production metrics as prescribed by Management.
    3. Process all documentation to state and/or manufacturer standard.
    4. Complete all required training for Certification as prescribed by Management.

    Competencies and Qualifications

    1. High School Diploma
    2. 1-2 years' experience service writing in an automotive dealership/shop
    3. Bilingual proficiency (English and Spanish) is preferred
    4. Can adapt and embrace change with an internal and external customer centric mindset
    5. Act as an advocate for teammates and have a strong commitment to technology advancement
    6. Possesses effective communication skills: oral, written, listening.
    7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

    At Hoffman Auto Group we strive to be elite in the automotive space and were voted Best of Hartford in 2024. Check out the exciting improvements happening at our East Hartford campus.
    Monday - Friday with alternating Saturdays

    Maximum of 52 hours per week.

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