- Provide first and second-line support to the WMS users, identifying, reporting, or resolving technical issues as they arise
- Monitor the WMS system, identifying any errors, bugs, or issues that arise and working to resolve them in a timely manner
- Work collaboratively with the operations team, internal IT, and external vendors to maintain and improve the WMS system, identifying potential enhancements.
- Act as the first point of contact for all WMS-related queries, working with users to ensure that issues are resolved in a timely and efficient manner
- Provide training and support to new WMS users, ensuring they are thoroughly familiar with the system's functionality
- Develop and maintain system documentation, ensuring that any changes or updates are fully documented and communicated to relevant parties
- Actively participate in the UAT and implementation of new WMS system features and functionality, ensuring that any changes are thoroughly tested and communicated to stakeholders.
- Monitor the performance and availability of the WMS system, proactively identifying potential issues and working to mitigate any risks
- Help drive system optimization and process efficiencies through product feature modifications and enhancements
- 2+ years of proven experience in a technical support role, with a strong focus on Warehouse Management and Supply Chain Software systems
- Must have proven experience with WMS systems, ideally gone through full implementation ( Easy WMS – Interlake Mecalux preferred but not required)
- Understanding of warehouse management processes of inventory management and fulfillment
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Candidates must be authorized to work in the United States
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Specialist, Warehouse Management Systems - Burlington, United States - Soho Studio
Description
Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line.
With an ambitious vision to become the leading player in the multi-billion-dollar tiles market, we seek a highly motivated and detail-oriented Individual to join our dynamic team.
In this role, you will play a vital part in our growth trajectory.
As a Warehouse Management System (WMS) Specialist, you will be responsible for overseeing and optimizing the functionality of the warehouse management system to ensure efficient and accurate operations within the warehouse.
The salary range for this position is
$110,000to
$130,000per year.
Compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location.
Salary ranges for positions based in other locations may differ based on the cost of labor in that location.Responsibilities
We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.