-
RN - Registered Nurse
4 days ago
The Heritage Findlay, United StatesJOIN TEAM TRILOGY: · Shift 6p-6a up to $1.50 differential Pay · Hi We're glad you're thinking about joining us. · Trilogy is a great place for Registered Nurses. We're a close-knit team that's walking the walk when it comes to caring for our residents. One of the things we enjoy ...
-
RN - Registered Nurse
4 days ago
The Heritage Findlay, United StatesJOIN TEAM TRILOGY: · Shift 2p-10p up to $1.50 differential Pay · Hi We're glad you're thinking about joining us. · Trilogy is a great place for Registered Nurses. We're a close-knit team that's walking the walk when it comes to caring for our residents. One of the things we enjoy ...
-
RN - Registered Nurse
4 days ago
The Heritage Careers Findlay, United States Permanent, Full timeJOIN TEAM TRILOGY: · Shift 10p-6a up to $1.50 differential pay · Hi We're glad you're thinking about joining us. · Trilogy is a great place for Registered Nurses. We're a close-knit team that's walking the walk when it comes to caring for our residents. One of the things we enjoy ...
-
Patient Advocate II
7 hours ago
IntelliHARTx Findlay, United States**Patient Advocate II (Customer Service/Contact Center Representative)** · 000510 FIN Operations - Hourly Findlay, Ohio Minimum Experience **Entry-level** Compensation **$14-$18 depending on experience** Patient Advocate · Call Center/Customer Service Findlay, OH · ITx Compani ...
-
Travel Nurse RN
1 week ago
Host Healthcare Hancock, United States Full timeHost Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Emergency Room in Hancock, MI. · Why Choose Host Healthcare? · Passionate and transparent team members have made Host Healthcare the agency of choice for new and ex ...
-
Counseling/Social Work Internship
2 weeks ago
OhioGuidestone Findlay, United States InternshipSHIPWhere New Paths Begin · Recovery is possible with OhioGuidestone. A leader in the field of behavioral health with a 155-year history, we address the needs of the whole person, helping individuals reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone ...
-
chemical dependency therapist
4 weeks ago
OhioGuidestone Findlay, OH, United StatesWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance u ...
-
Peer Support Specialist
2 weeks ago
Blanchard Valley Hospital Findlay, United StatesPURPOSE OF THIS POSITION · The purpose of this position is to function as a role model to Blanchard Valley Health System patients, while exhibiting competency in personal recovery and use of positive coping skills. · JOB DUTIES/RESPONSIBILITIES · Duty 1: Assists clients in setti ...
-
Substance Abuse Recovery
1 week ago
OhioGuidestone Findlay, United StatesWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance u ...
-
Trilogy Management Services, LLC Findlay, United StatesWhat You Can Expect: Hi We're glad you're thinking about joining us. Trilogy is a great place for Registered Nurses. We're a close-knit team that's walking the walk when it comes to caring for our residents. One of the things we enjoy most is coming together to make people smile ...
-
HR Representative
4 weeks ago
DPDHL Findlay, United StatesPrimary work schedule will be 2nd shift. · Sunday through Thursday 3:00pm - 11:00pm · Schedule flexability is a must · HR Representative · Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issu ...
-
RN - Registered Nurse
3 weeks ago
Trilogy Management Services, LLC Findlay, United StatesWhat You Can Expect: Shift 10p-6a up to $1.50 differential pay Hi We're glad you're thinking about joining us. Trilogy is a great place for Registered Nurses. We're a close-knit team that's walking the walk when it comes to caring for our residents. One of the things we enjoy mos ...
-
Case Manager
1 week ago
Family Resource Center of Northwest Ohio, Inc. Findlay, United StatesWho are you? · You are a caring professional who is dedicated to working with clients through all walks of life that includes but is not limited to homelessness, substance use, primary mental health diagnosis and/or co-occurring disorders, incarcerated population. You have a pas ...
-
Team Lead
3 weeks ago
OhioGuidestone Findlay, United StatesWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance ...
-
HR Representative
3 weeks ago
DPDHL Findlay, United StatesPrimary work schedule will be 2nd shift. · Sunday through Thursday 3:00pm - 11:00pm · Schedule flexability is a must · HR Representative · Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related is ...
-
therapist iii
4 weeks ago
OhioGuidestone Findlay, OH, United StatesWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance u ...
-
Peer Support Specialist
1 week ago
Blanchard Valley Health System Findlay, United StatesPURPOSE OF THIS POSITION · The purpose of this position is to function as a role model to Blanchard Valley Health System patients, while exhibiting competency in personal recovery and use of positive coping skills. · JOB DUTIES/RESPONSIBILITIES · Duty 1: Assists clients in setti ...
-
Peer Support Specialist
2 weeks ago
Blanchard Valley Health System Findlay, United StatesPURPOSE OF THIS POSITION · The purpose of this position is to function as a role model to Blanchard Valley Health System patients, while exhibiting competency in personal recovery and use of positive coping skills. · JOB DUTIES/RESPONSIBILITIES · Duty 1: Assists clients in se ...
-
Peer Support Specialist
1 week ago
Blanchard Valley Health System Findlay, United StatesPURPOSE OF THIS POSITION · The purpose of this position is to function as a role model to Blanchard Valley Health System patients, while exhibiting competency in personal recovery and use of positive coping skills. · JOB DUTIES/RESPONSIBILITIES · Duty 1: Assists clients in se ...
-
Therapist III
1 week ago
OhioGuidestone Findlay, United States Part timeWhere New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance u ...
Customer Service Advocate - Findlay, United States - Blanchard Valley Health System
Description
** Position Description**
**Customer Service Advocate** Location **Blanchard Valley Health System** Employment Status **Full-time** Shift Options **1st**
**PURPOSE OF THIS POSITION**
Customer service advocate ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the BVHS organization. They will follow and adhere to ITIL standards to include implementation and maintenance.
**REQUIRED QUALIFICATIONS**
High school diploma or equivalent
Familiarity with health care delivery in general, and preferably experience in small or critical access hospitals.
General understanding of computers and appreciation for information system theory and designs.
Analytical skills to identify problems and offer solutions. Political and people skills to effectively manage change.
Business acumen and insight into clinical processes
Excellent analytical skills, including the ability to identify problems, research and analyze issues from different perspectives.
Ability to work independently and to establish, monitors, and achieve goals with minimal supervision.
Ability to work as an effective team member with staff at all levels.
Ability to engage and interface with a broad and diverse set of internal and external stakeholders, such as business owners of data, operational or system data stewards, various analytical and reporting end-users, and Information Systems representatives across the range of data architects, developers, and system analysts.
Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.
Personable and ability to work well with others.
Flexibility to work the number and schedule of hours needed to accomplish regular and ad hoc job responsibilities.
Commitment to excellence in customer service and the BVHS cultural and other values.
A valid driver's license is required (if you do not have a valid Ohio drivers license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
Positive service-oriented interpersonal and communication skills required.
**JOB DUTIES/RESPONSIBILITIES**
Duty 1: Providing help and advice to customers using your organizations products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Duty 2: Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by the service desk;
Duty 3: Handling customer complaints or any major incidents, such as a security and application issues;
Duty 4: Keeping accurate records of discussions or correspondence with customers;
Duty 5: Analyzing statistics or other data to determine the level of customer service your organization in providing;
Duty 6: Producing written information for customers, often involving use of computer packages/software;
Duty 7: Writing reports analyzing the customer service that your organization provides;
Duty 8: Developing feedback or complaints procedures for customers to use;
Duty 9: Developing customer service procedures, policies and standards for your organization or department;
Duty 10: Meeting with other managers to discuss possible improvements to customer service;
Duty 11: Learning about BVHS products or services and keeping up to date with changes;
Duty 12: Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
**PHYSICAL DEMANDS**
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
**This position is classified at risk for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)**
