Customer Care Specialist - Washington - QT Communications & Technology

    QT Communications & Technology
    QT Communications & Technology Washington

    2 days ago

    Default job background
    Description
    Job Title: Customer Service Specialist

    We are seeking a highly analytical and friendly customer service specialist to join our customer care team. This role involves answering customer queries, resolving issues via various channels, maintaining knowledge of products and services, obtaining customer feedback, and providing training to new hires.

    A top-notch Customer Service Specialist will demonstrate excellent time management skills, be passionate about customer service and self-improvement, and showcase exceptional communication skills.

    Key Responsibilities:
    • Respond promptly to customer inquiries via email, live chat, video, phone, and social media channels
    • Elevate serious complaints or issues that require external assistance
    • Liaise with colleagues or managers to find optimal solutions for customer issues
    • Identify recurring problems and suggest improvements to management
    • Maintain a polite, helpful, and professional demeanor at all times
    • Gather and share customer feedback with colleagues and other departments
    • Stay up-to-date with new products and services
    • Attend workshops and meetings as required
    • Provide training to new customer service agents
    • Ensure client confidentiality at all times

    Requirements:
    • Bachelor's degree in business, communications, or a related field (high school diploma or GED accepted)
    • Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud
    • Previous experience in a customer service role preferred
    • Ability to respond under pressure and make sound judgments
    • Excellent problem-solving skills and written/verbal communication skills
    • Flexibility to work irregular hours when needed
    • Advantageous: second language proficiency and positive attitude

    Desirable Skills:
    • Time Management
    • Pressure
    • Email
    • Software
    • Customer Service
    • Business
    • Communication
    • Sales
    • Training
    • Management


  • flowerz Washington

    Our Mission · At flowerz, we strive to connect communities with responsibly sourced products and drive the industry forward through education, advocacy, and community involvement. · The Care Specialist plays a vital role in providing our patients and community with a delightful e ...


  • Top Secret Clearance Jobs Washington

    About the Job · We are seeking a Customer Care Specialist to deliver exceptional customer service to our in-person visitors. As the first point of contact, you will provide warm greetings and initial assistance for technical inquiries while supporting various IT-related tasks. · ...


  • Caring Transitions Washington

    Washington, DC · We are a family dedicated to making a genuine difference in the lives of seniors and their families at Caring Transitions of Washington, DC - North. We seek compassionate individuals to join us as Team Members, driven by a desire to impact lives positively. · Pur ...


  • Caring Transitions Washington

    Job Description · We are seeking compassionate and dedicated individuals to join our team as Team Members, people who are driven not just by the paycheck but by a profound desire to impact the lives of those we serve positively. · Key Responsibilities: · Assist clients with vario ...


  • Georgetown University Washington

    Job Title: Carpet and Floor Care Specialist · Job Summary: · Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Ou ...


  • Georgetown University Washington

    Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs and a global perspective. Our community is a tight knit group of individuals interested in intellectual inquiry and making a difference. · The Custodian performs general and s ...


  • Human Touch Home Health Care Washington

    Job Title: Intake Specialist · Overview: Human Touch Home Care is seeking a qualified Intake Specialist to join our team in Colorado. This role requires excellent communication skills, organizational abilities, and attention to detail. · Responsibilities:Perform authorization, in ...


  • Disability Solutions Washington

    Job Description · The Specialty Sales Consultant Neuroscience is responsible for direct promotion of Jazz Pharmaceuticals' products, and the development and management of business relationships with therapeutic specialists within an assigned geographical territory. · Key Responsi ...

  • Metrohealthdc

    Medical Doctor

    7 hours ago


    Metrohealthdc Washington

    A primary care physician is a healthcare professional who specializes in providing comprehensive and holistic care to patients. · Description · They focus on preventative medicine, managing chronic conditions by assessing, diagnosing, and treating a wide range of medical issues. ...


  • Travel Nurses, Inc. Washington, DC, United States

    Our team at Travel Nurses, Inc. is seeking a travel Registered Respiratory Therapist to work in Washington, District of Columbia. This is a 13-week contract for 48 hours per week with 12-hour night shifts. As a travel nurse with us, you can expect an onboarding process that is de ...


  • Children's National Medical Center Washington

    Job Description - Clinical Pharmacy Specialist · The Clinical Pharmacy Specialist will serve as a representative of pharmacy in all aspects of the care provided by the pharmacy department. They will review and provide oversight of pharmacy and organizational policies and procedur ...


  • Whitman-Walker Washington

    About the Role: · We are seeking a highly qualified and experienced Bilingual Behavioral Health Specialist to provide culturally sensitive and linguistically appropriate behavioral health services to our diverse patient population. This specialist will work closely with our medic ...


  • U.S. Department of Veterans Affairs Washington

    This position offers a unique opportunity for clinical pharmacy specialists to advance their careers and make a meaningful impact in patient care. · Job Summary · The Clinical Pharmacy Specialist will function at the highest level of clinical practice, serving as an advanced prac ...


  • Aya Locums Washington

    Job DetailsProfession: Physician Specialist · Compensation: $120-$135/hour · Assignment Duration: 40 Weeks · Schedule: Five (5) x Eight (8)-Hour Shifts, 7:00 PM - 3:00 AM · Openings: One (1) · Required Experience: At least one year of experience in a similar field · Responsibilit ...

  • Travel Nurses, Inc.

    Travel Nurse RN

    2 hours ago


    Travel Nurses, Inc. Washington

    Job Title · We are seeking a Maternal - Newborn RN for an immediate opening in Washington, District of Columbia. · Specialty: Maternal - Newborn · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employment Type: Travel · The ideal candidate will have 1 ...


  • TBWA\Chiat\Day Washington

    MADE at Bond Vet · We are on a mission to strengthen the human-animal bond through better pet care. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. · About MADE at Bond Vet · We've created a structured, supportive program that mentors ...


  • Educare DC Washington

    Job Description · Mental Health Specialist · The Mental Health Specialist will work with a team, including families, to develop and implement individualized behavior plans for children ages birth to 3, as well as individualized classroom interventions. · These plans not only spec ...


  • Disability Solutions Washington

    Job Title: Field Clinical Specialist · Johnson & Johnson is hiring for a Field Clinical Specialist to be located in Washington, DC. · At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases a ...


  • Travel Nurses, Inc. Washington

    Job Title · Travel Nurses, Inc. is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing position in Washington, D.C. · Key Responsibilities: · Specialty: ICU - Intensive Care Unit · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Em ...


  • MedStar Health Washington

    Child Life Education Specialist · We are seeking a Child Life Education Specialist to join our team at MedStar Health. · About the Position · This role involves helping children and their families cope with the challenges of hospitalization and medical procedures. You will assess ...

Jobs
>
Customer care specialist