Jobs
>
Providence

    Call Center Representative - Providence, United States - Brown Medicine

    Brown Medicine
    Brown Medicine Providence, United States

    3 weeks ago

    Default job background
    Description

    GENERAL SUMMARY:


    Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

    Politely receive and generate phone calls for appointment requests and create complete patient accounts:
    demographic and insurance information. Highly organized in working referral lists

    to ensure timely scheduling of appointments.

    Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.


    ESSENTIAL FUNCTIONS:

    • Accurately register patients and schedule appointments following established schedule templates.
    • Manage large volumes of inbound and outbound calls in a timely manner.
    • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Maintain proper record of all interactions with customers in EMR for tracking purposes.
    • Serve as a central link of communication between patients, medical staff and the general public.
    • Operate computer and IT equipment properly.
    • Keeps equipment operational by following established procedures; reporting malfunctions.

    MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

    • High school diploma or GED.
    • Proficient in relevant computer applications.
    • Knowledge of customer service practices and principles.
    • Excellent data entry and typing skills.
    • Superior listening, verbal, and written communication skills.


    The above statements are intended to describe the general nature and level of work performed by employees assigned to this job title.

    They are not construed as an exhaustive list of all job duties performed by the employees in this job.


    • Ability to handle stressful situations appropriately.
    • Ability to speak clearly and concisely.
    • Ability to read, understand and follow oral and written instructions given in English.
    • Bi-lingual is preferred but not required.
    • Ability to establish and maintain effective working relationships with customers
    (patients, physicians, coworkers, supervisor, etc.).


    • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
    • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

    WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
    Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    SUPERVISORY RESPONSIBILITY:
    None

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    SUPERVISORY RESPONSIBILITY:
    None

    EOE/F/M/Vet/Disabled
  • Care New England

    Access Center Representative

    2 weeks ago

    Care New England Providence, United States Full time

    Job Summary: · The Care New England Access Care Representative is responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System. · Duties and Responsibilities: · Responsible for mainta ...

  • Brown Urology

    Call Center Representative

    3 weeks ago

    Brown Urology Providence, United States

    Job Description · Job DescriptionGENERAL SUMMARY: · Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls fo ...

  • City Personnel

    Medical Call Center Representative

    2 days ago

    City Personnel Providence, United States

    Job Description · Job DescriptionWe are working with a leading medical office dedicated to providing exceptional healthcare services to its community. The company is seeking Medical Call Center candidates who have experience with a high volume of calls, and those who have a passi ...

  • Big Brothers Big Sisters of Long Island

    Call Center Representative

    1 day ago

    Big Brothers Big Sisters of Long Island Islandia, United States

    **Big Brothers Big Sisters Long Island Donation Center **is seeking a **Call Center Representative **to join our dedicated outbound Call Center Team. · **Make a difference, one call at a time** · **What you'll do**: · - Responsible for ensuring a superior level of customer servic ...

  • Mana Ger

    Welcome Center Representative at Greater Providence YMCA

    3 weeks ago

    Mana Ger Providence, United States

    Job Description · Job DescriptionPosition summary: · Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment. · Reports To: · Job type: Part-time · Member Ser ...

  • A-Line Staffing Solutions

    Banking Customer Service Call Center Representative

    2 weeks ago

    A-Line Staffing Solutions East Providence, United States

    Job Description · Job DescriptionNOW HIRING A-Line Staffing is now hiring for Banking Customer Service Call Center Representatives in the East Providence/Riverside, RI area. This role will be fully on site. This role receives customer calls including answering phone, greeting cus ...

  • Randstad USA

    Customer Service Call Center Representative

    3 weeks ago

    Randstad USA Riverside, United States

    Job Description · Job DescriptionAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Call Center Representative to ...

  • Mosquito Mary's

    Call Center Representative

    3 days ago

    Mosquito Mary's Plainville, United States

    Benefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Training & development · We are a national call center responsible for providing sales and support to both our corporate location and multiple franchisees across the country. We pride ourselv ...

  • Kelly Services, Inc.

    Call Center Representative

    3 weeks ago

    Kelly Services, Inc. Canton, United States

    Looking for a new job? Kelly has partnered with a premier Insurance company that is located in Canton, MA. Call Center Representative Bilingual- Take incoming calls from clients and agents. Accurately complete account transactions, provide informatio Call Center, Representative, ...

  • Apothecare, Inc

    Call Center Representative

    6 days ago

    Apothecare, Inc Brockton, United States

    Job Type · Full-time · Description · Apothecare Pharmacy, LLC is one of the region's largest independently owned pharmacy providers, servicing patients throughout the Commonwealth of Massachusetts and expanding into neighboring states from our location in Brockton, MA. Utilizing ...

  • Baycoast Bank

    contact center representative

    4 days ago

    Baycoast Bank Swansea, United States

    Job Description · Job DescriptionBayCoast Bank – Job Description · Job Title: Contact Center Representative I and II · Reports To: Contact Center Manager · Level: 102 · POSITION OVERVIEW: · The primary function of BayCoast Bank's Contact Center Representative is to provide custo ...

  • unibank

    Call Center Representative

    3 weeks ago

    unibank Whitinsville, United States

    Job Description · Job DescriptionWe have a Unique opportunity to join our Call Center team in a full-time role as a Call Center Representative. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone w ...

  • Beltone New England

    Call Center Representative Bilingual

    1 week ago

    Beltone New England Warwick, United States

    Job Type · Full-time · Description · Join our friendly team · Help people with hearing loss · Fun, close-knit call center (under 10 people) · $16/hour, full-time (M-F, 8 hours) · Great benefits (medical, dental, vision, 401k, paid time off) · Paid training & yummy office p ...

  • Daystar Television Network

    Call Center Prayer Representative

    1 week ago

    Daystar Television Network Bedford, United States

    Position: Call Center Prayer Representative Location: Bedford, TX · Job Id: 223 # of Openings: 1 Prayer Representative (Ministerial Call Center) Daystar is hiring Call Center Prayer Representatives to work at their headquarters in Bedford, Texas. We are looking for someone who ...

  • D2G Group LLC

    Contact Center Representative

    1 day ago

    D2G Group LLC Fall River, United States

    Job Description · Job Description Are you passionate about helping others and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for youAbout Us: · At the D2G Group, we are committed to delivering exceptional service to ou ...

  • Anchor Advisory Services Corporation

    Call Center Representative

    1 day ago

    Anchor Advisory Services Corporation Plymouth, United States

    Job Description · Job DescriptionBrief Overview · At Anchor Advisory Services we partner with sales professionals across the country to help fill their calendars with sales meetings. We are not responsible for the sale and we do not sell any products. Our client associates are tr ...

  • Gainwell Technologies - HMS Holdings Corporation

    Call Center Representative

    3 weeks ago

    Gainwell Technologies - HMS Holdings Corporation Warwick, United States

    As a Call Center Representative - Warwick, RI - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Call Center, Representative, Cust ...

  • Centreville Bank

    Bilingual Contact Center Representative

    6 days ago

    Centreville Bank West Warwick, United States

    The Contact Center Representative position will utilize several databases and software programs to answer inquiries on every aspect of our services, including online banking, accounts, loans and financial protection. As a proactive Contact Center Representative, you identify solu ...

  • Rockland Trust Bank

    Call Center Representative-Norwood

    6 days ago

    Rockland Trust Bank Norwood, United States

    Rockland Trust is hiring for Call Center Representative and welcoming applications for our Norwood, Plymouth and Franklin locations. At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. Call Center, Representative, Ret ...

  • Rockland Trust Bank

    Call Center Representative-Franklin

    3 weeks ago

    Rockland Trust Bank Franklin, United States

    At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all from loans to checking accounts Call Center, Representative, Tech ...