Help Desk Specialist IV with Security Clearance - Rock Island, United States - BEAT LLC

    BEAT LLC
    BEAT LLC Rock Island, United States

    1 month ago

    Default job background
    Technology / Internet
    Description

    Job Title:
    Help Desk Specialist IV Locations:Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

    Clearance:
    Secret Certifications:CompTIA Security+CE Education: N/A Roles and Responsibilities: * Minimum seven (7) year experience.

    • Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
    • Monitor backups and maintenance logs.
    • Answer calls or tickets to support end users with applications, hardware, software, and networking.
    • Create end user documentation and knowledge base articles.
    • Support server, common user applications, desktop services, and network connectivity and associated hardware.