Patient Services Specialist- Float - Ada, United States - COFMC

Description

JOB TITLE:
Call Center Representative/Patient Services Specialist - Float


COMPANY:
Healthcare Clinic


NATURE OF THE ROLE:
The Call Center Representative/Patient Services Specialist - Float will be responsible for ensuring accurate, timely, and proper check-in and check-out procedures. They should have a good understanding of checking in and out patients, verifying insurance, completing demographics, and scheduling patient visits.

This position plays a crucial role in the healthcare team, maintaining patient confidentiality, and adhering to clinic policies and procedures. Daily contact with the Lead/Supervisor for Clinic placement is expected.

EMPLOYMENT TYPE:
Non-exempt


SUPERVISION:
Reports to Patient Services Supervisor


REQUIREMENTS:
+ High School diploma or equivalent required
+ Minimum age of 18
+ Preferably with medical/dental office experience
+ Strong customer service background
+ Ability to collaborate with a multidisciplinary healthcare team and the public
+ Basic computer skills required
+ Proficient in phone etiquette
+ Ability to sit, stand, walk, bend, and lift for extended periods


RESPONSIBILITIES:
- Check-in/out patients, collect co-pays, and manage account balances
- Enter sliding fee information when necessary
- Schedule, reschedule, or cancel patient appointments
- Answer calls professionally and direct them appropriately
- Maintain provider schedules and make appointments accordingly
- Participate in staff training events
- Protect patient confidentiality following clinic policies
- Guide departmental employees on clinic procedures
- Keep workspace organized and maintain a professional demeanor
- Uphold the mission of the organization and community health values
- Address patient complaints effectively
- Complete departmental reports promptly
- Perform other assigned duties


CORPORATE CULTURE:

• Demonstrates enthusiasm, professionalism, and a positive attitude
  Handles personal conflicts effectively
  Presents a friendly and approachable demeanor
  Maintains a neat and clean appearance adhering to dress code
  Avoids workplace gossip and treats colleagues with respect
  Punctual and follows set work hours
  Completes tasks accurately and on time
  Shows flexibility in responding to job demands
  Recognizes and supports team members
  Works cooperatively with all departments
  Demonstrates loyalty and support for colleagues and the organization
  Participates in cross-training and skill development
  Takes initiative and identifies opportunities for growth
  Displays a strong work ethic and commitment to the company's mission

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