- IT Service Delivery Manager for with focus on US Offshore Wind
- Ensuring business expectations are managed and delivered for IT Infrastructure end user facing services
- Managing the provision of, and providing support for IT infrastructure topics e.g. Site setups, moves, or closures
- Main point of contact locally for IT escalations and resolutions from senior stakeholders (primarily US Offshore Wind)
- Monitoring and continually improving service level achievements
- Leading/contributing in market facing activities, including any transition of IT service providers
- Understanding Business and IT requirements, aligning them with RWE Group Policy to act as the general advisor for local IT requests
- Initiating new IT Infra services and project ideas, driving through to conclusion in a timely manner
- Continuously working on team-building and maintaining a high level of motivation and an overall productive atmosphere
- Responsible for delivering IT end user services consumed by >20,000 RWE users globally in a sustainable and scalable way, utilising external service providers
- Supporting the growth of the RWE Businesses in the US region, supporting key development projects and enablement of IT services to new RWE locations globally
- Driving opportunities for IT infrastructure service improvements to address issues, reducing IT risks, maximising business efficiency and improving end user experience.
- Collaborating with stakeholders across central IT, Renewables IT and Business teams. Supporting customer engagement i.e. Business Service Reviews
- Working closely with IT Procurement for commercial activities, including vendor selection and contract changes
- Previous relevant experience in IT service related roles
- In-depth knowledge and experience of ITIL Service Management functions including :
- Major Incidents and Problem Management
- Change & Release Management
- Request Fulfilment
- Financial & commercial acumen with experience of managing 3rd party providers
- Ability to drive change, thinking creatively 'outside the box' to deliver innovative and effective strategies and roadmaps that work end-to-end, and can be adapted as required
- Influencing and working effectively in multiple cultures and at a range of levels
- Ability to efficiently manage various and conflicting business demands
- Demonstrable collaborative working style with outsourced partners
- Managing stakeholders up to Executive level
- Good communication skills in English (German beneficial)
- Customer-centric and solutions orientated outlook
- Strong negotiation and influencing skills
- Relationship management experience from an IT and/or business perspectives
- Proven experience in working with Service Now & SAP
- Proven ability to be innovative and creative
- Experience of working in a variety of countries and cultures
- Working alongside commercial and operational teams gives you the opportunity to shape the energy business from an IT perspective Right from the beginning, you will be making a difference within an embedded team, and this will be supplemented by a comprehensive on-the-job training.
- We also offer you the following:
- Responsibilities for IT services that are a core part of RWE business operations globally
- Dynamic environment with opportunity to drive digital change and improvements
- Contribute to the energy transition and delivering carbon neutral services
- Influence, shape and improve the end-to-end customer experience
- Opportunity to be part of a new and evolving Infrastructure team
- Future opportunity to diversify within our Infrastructure department
- Daily interaction with key customers across all RWE OpCo's
- Working closely with multi-national external service providers
- Encouraged to innovate and deliver tactical and strategic initiatives
- Working in one of the most interesting business contexts – a mixture of energy trading and IT
- Competitive salary and benefits package plus annual discretionary bonus
- Open and diverse company culture
- Flexible working hours and hybrid working
EUS Service Delivery Manager m/f/t - Chicago, United States - RWE AG
Description
RWE Supply & Trading Americas, LLC, Chicago
To start as soon as possible, full time, permanent
Functional area: IT / Digital
Your Future Plans
We deliver a range of defined IT End User Services across all RWE Group companies internationally, including PC's, Laptops, Tablets, Monitors, Mobiles and Printers . As a department we are committed to continually optimise both new and existing services with a focus on user centricity. Working across the IT Infra organisation we deliver scalable workplace solutions to be used anytime, anywhere by RWE around the world. Together with our IT Partners, we develop and implement attractive, innovative and cost effective solutions that are easily and intuitively used by all RWE companies. We aim to be environmentally conscious through reducing waste and providing sustainable services.
If you are looking to join a diverse team who empowers & entrust whilst support personal development, whilst providing opportunities for career progression then this might be the right role for you
*Role located in US with hybrid working, plus frequent travel to RWE &/or Supplier locations as required
Your powerful skills
Advantageous, but not a must
What we value most is passion, willingness to learn and a determined and resilient work ethic. So, if you can't display all of the skills above we would still like to hear from you.
Benefits you can rely on