- Consult with instructors, designers and other users to determine appropriate and effective solutions using instructional technologies.
- Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators and vendors as appropriate to ensure timely and successful resolution.
- Play a lead role in selecting, planning and releasing new tools and features.
- Analyzes and Interprets data to improve the use, management or delivery of technical solutions.
- Configure roles and permission settings for instructional technologies.
- Manage interface design and display settings, including coordinating with Marketing and Communication.
- Manage, test and deploy features and services.
- Coordinate with vendors or other IT units to identify patches, hotfixes, etc., and participate in the testing and communication of fixes.
- Play a lead role in exploration, communication and testing of upgrades, new features and new versions.
- Document internal processes, policies and procedures. Create custom documentation for internal audiences (sub-administrators, eCampus Center, etc.).
- Develop effective and efficient workflows both internally and for end users.
- Coordinate with other stakeholders (OIT, Operations, HR, eCampus Center, users, committees) to ensure there is broad input, involvement and endorsement of changes.
- Conduct workshops and training sessions about instructional technology.
- Participate in committees and governance.
- May supervise Learning Technology Assistant; student employee position.
- Perform other duties as assigned. Knowledge, Skills, Abilities:
- Excellent computer skills in Microsoft O/S and applications, Apple O/S and applications Linux/Unix and mobile, including iOS and Android.
- Possess basic electronic repair skills.
- Excellent communication (oral and written), interpersonal, organizational and time management skills, with ability to take ownership and complete assigned tasks.
- Analytical and detail oriented, with excellent problem solving skills and with the ability to multitask.
- Strong customer service skills and positive attitude.
- Understanding of academic environment and course work. Minimum Qualifications:
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Instructional Technologist 2 - Boise, United States - Boise State University
Description
Department Overview:
Learning Technology Solutions manages and supports the University portfolio of enterprise instructional technologies (current supported products include Canvas, Zoom, iClicker, Panopto, and others). To this end, LTS staff administer systems, provide training and escalated support, conduct evaluations, liaise with vendors, and create resources and documentation.
This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the State of Idaho.
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Essential Functions:Bachelor's degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in Computer Information Systems, Management Information Systems or Computer Science. Some positions may require a bachelor's degree or equivalent in department subject matter, including equipment/instrumental/lab experience.
