No more applications are being accepted for this job
Client Services Specialist - Nashville, United States - NESCO Inc
Description
Job Title:
Client Services Specialist II
Department:
Marketing Services Organization (MSO)
Position Overview:
As a Client Services Specialist II within the Marketing Services Organization, you will be instrumental in managing creative project intake and workflow using Adobe Workfront.
Responsibilities:
Project Intake and Workflow Management:
Monitor new creative requests via Adobe Workfront, ensuring accuracy before assigning to the appropriate team.
Assist in assigning work, resource allocation, and capacity management within Adobe Workfront and other platforms.
Collaborate with the traffic team to develop intake forms, project templates, and workflows.
Client Communication and Support:
Serve as the primary point of contact for marketing requesters, providing proactive updates throughout the work lifecycle.
Independently handle client-facing communication, ensuring excellent customer service.
Match client needs with appropriate service offerings.
Operational Excellence:
Drive operational excellence through collaboration across various teams.
Ensure efficient routing of requests across the MSO spectrum, adhering to SLAs.
Requirements:
Experience:
3+ years preferred
Education:
Bachelor's Degree preferred
Other Preferred/Required
Experience:
Adobe Workfront experience preferred
Proven client support experience, adaptable to various personalities
Ability to develop partnerships and be a trusted resource for clients
Strong written, verbal, and non-verbal communication skills
Experience in complex, matrixed organizations
Strong analytical skills, deadline-driven, with attention to detail
Track record of learning and applying new technologies
Ability to communicate technical concepts to non-tech-savvy users
Identifying ways to improve operational processes
Balancing priorities under tight time constraints
Positive approach to challenges, with creativity and collaboration
Willingness to assist wherever needed
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.