Application Support Specialist - Washington, United States - National Fish and Wildlife Foundation

Description

Job Description

Summary

To support the Foundation's conservation award-making activities through user support and training for key information systems hosted by NFWF, primarily the new enterprise grants management system (ibis) and associated applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide day-to-day support for Foundation information systems, including ibis (SmartSimple), Easygrants, CRM, and other applications as directed.
• Serve as application administrator for ibis (SmartSimple), Easygrants, and other information systems when applicable.
• Design and conduct orientation and supplemental system training for Foundation staff.
• Serve as primary helpdesk support contact for end-user applications, internally and externally, including tracking and reporting on the status of tickets in the Jira support queue.
• Develop and maintain documentation necessary to facilitate usage and adoption of applications, including user and admin guides. Routinely review documentation for accuracy.
• Work with Foundation staff to develop and maintain workflow configuration for new and active Funding Opportunities in Easygrants.
• Assist with testing and deployment activities in information systems.
• Assist with other Information Technology tasks as assigned.

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Bachelor's degree or equivalent experience preferred.
• Two to four years of relevant experience; some customer service experience preferred.
• Ability to respond quickly and accurately to requests for information.
• Ability to organize and prioritize work and meet deadlines.
• Strong interpersonal and customer service skills.
• Strong attention to detail and follow-through skills.
• Flexibility in a rapidly changing environment.
• Ability to resolve conflict effectively, hold information in confidence, and cooperate with colleagues and grantees who may have other perspectives.
• Excellent communication skills.
• Strong analytical skills.
• Experience with SharePoint desired.
• Experience with IT ticketing systems, e.g., Atlassian Jira desired.

COMPENSATION

Commensurate with experience.

LOCATION

Washington, DC

Application Notes:

Please submit a cover letter describing your interest and qualifications, and resume.

Applicants must be currently authorized to work in the US on a full-time basis.

Equal Opportunity Statement - The National Fish and Wildlife Foundation complies with all applicable federal, state and local laws in its commitment to being an equal opportunity employer. The Foundation does not discriminate against applicants or employees on the basis of race, color, religion, age, sex, national origin, ancestry, marital status, personal appearance, citizen status, disability, sexual orientation, gender, identity or expression, pregnancy, child birth or related medical conditions, family responsibilities, matriculation, genetic information, political or union affiliation, veteran status or any other status protected by applicable law.

Disclaimer - The statements contained herein are intended to describe the general nature and level of work to be performed by the employees in these positions. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in each position. Other responsibilities, duties, and skills may be assigned and management retains the right to add or change the responsibilities, duties, and skills at any time.