msr - Draper - UCCU

Description

MSR

Responsible for providing an excellent member experience in every aspect of the position. Provides a wide range of banking services. Assists members with their financial goals by offering needs based, appropriate Credit Union products and services. Creates and enhances long-term relationships with both new and existing members. Assists members with online banking needs. Processes fraud and debit/credit card disputes. Opens auxiliary accounts and provides a variety of account services including, check processing, deposits, withdrawals, loan payments, Visa gift card creation, wire transfers, cashier's checks, Visa cash advances, night drop deposits, and mail deposits in a timely and accurate manner. Responsible for safely and precisely following all branch opening and closing procedures. Diligently works to increase job knowledge and performance through continuing education, training courses, and assigned certification program(s). Ensures that members and prospective members are promptly and professionally served. Provides general Credit Union information and cross-sells products and services effectively.

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: Knowledge of Credit Union account and loan services, policies, and procedures. Understanding of related legal and regulatory standards and required documentation. Knowledge of consumer banking practices.

EXPERIENCE REQUIRED: 1-3 of similar or related experience.

SKILLS/ABILITIES: Excellent member service, communication, and public relations skills. Professional appearance and attitude.

Strong analytical and financial skills. Ability to operate related computer applications, and other business equipment including computer, printer, telephone, calculator, and notary stamp, if applicable. Good typing skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.

MATHEMATICS ABILITY: Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.