Patient Care Advocate Supervisor - Syracuse, United States - KPH Healthcare Services, Inc.

Description

Overview

Job Summary:

Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team.

Responsibilities


Job Duties:
Supervise staff of Patient Care Advocates in inbound/outbound call center

Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team

Direct and seek enhancements to call center workflow on a daily basis

Ensure that team maintains and keeps reasonable production as determined by management

Develop and manage department schedule, time off requests, etc.

Provide escalated resolution to customer service issues to ensure member satisfaction

Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services

Participate in after hours on-call rotation with the management team

Travel with the sales team to build relationships with healthcare providers, as needed

Responsible for accurate data entry of incoming prescriptions

Responsible for accurate selection of billing and shipping methods for incoming patient orders

Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

Work with internal stakeholders to provide resolution to payment related issues on accounts/orders

Manage orientation process and training new employees

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications


Experience:
Past experience in a customer service related field

Past experience in a call center environment

12-24 months experience as a pharmacy technician


Education Requirements:

Preferred:
Bachelor's Degree in Business Adm. or Healthcare


Special Conditions of Employment:
Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position


Compensation:
$58, ,211.84 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc.

is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Connect With Us (https:
//kphcareers-)

Job Locations US-NY-Syracuse

Posted Date 2 weeks ago (4/20/2024 7:18 PM)

Requisition ID

# of Openings 1

Category Pharmacy


Location :
Location US-NY-Syracuse