SaaS Operations Specialist - Des Moines - EBSCO Information Services

    EBSCO Information Services
    EBSCO Information Services Des Moines

    21 hours ago

    Description

    About EBSCO Information Services

    EBSCO delivers a fully optimized research experience integrated with a powerful discovery platform to support information needs and maximize the research experience of end-users.

    We are headquartered in Ipswich, MA, employ over 2,700 people worldwide, and embrace hybrid or remote work models.

    Your Opportunity

    • As a SaaS Operations Specialist at EBSCO Information Services you will set up and provide initial and ongoing support for our suite of SaaS products including EDS FTF OA SSO maintaining documentation configuration integration troubleshooting access issues across multiple systems assisting training team tasks understanding technical environment products serviced systems used at EBSCO industries by customers serving as technical escalation point global customer support other customer-facing teams collaborating internal external partners ensure seamless integration best practices defined case-handling guidelines having knowledge IdP/SP configurations metadata exchange accessing credentials own institution troubleshooting resolutions resolving incidents escalated dependent requests web-based services requiring details authentication procedures negotiating deadlines consensus gain clarification resolution resolver assertion positive understandable presenters educator prox developer speaker listener”, “searchable_title”:“SAS operations specialist”,”remuneration_min“:58990,“remuneration_max“:84270,”remuneration_currency“:

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