retail customer service leader - Sharonville - Micro Center

    Micro Center
    Micro Center Sharonville

    1 day ago

    Description

    MICRO CENTER


    is the nation's leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.

    Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
    We are currently seeking self-motivated, results oriented

    RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

    . If you have a passion for computers & electronics, Micro Center is the place for you It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years

    MAJOR RESPONSIBILITIES – RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):
    Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
    Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
    Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
    Oversee the execution of ad set and visual merchandising standards within the department
    Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
    Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
    Participate in open and close procedures
    Support front end staff by ringing transactions
    Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
    Perform other duties and tasks as assigned

    EDUCATION & EXPERIENCE:
    High school diploma or equivalent required with proficiency in Microsoft Office
    Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
    Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
    Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
    Ability to execute corporate initiatives and drive world-class customer experiences

    Physical requirements:
    lift up to 50 lbs., stand for prolonged periods of time
    Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays


    MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

    Flexible Scheduled & Excellent Pay
    Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
    Employee Discount that includes a Friends & Family Discount Program
    Tuition Reimbursement & Education Discounts
    Paid Time Off for Regular Associates
    401K Plan with Company Match
    Esteemed Vendor & Company Job Training
    Career Advancement Opportunities

    OUR GROWTH OPPORTUNITIES:
    At Micro Center, we empower our employees to set their sights high and blaze their own trails.

    This is a place where your future success and growth are truly a result of your own efforts and achievements.

    Our teams are made up of motivated individuals who work hard to advance their careers.

    Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

    Micro Center is an Equal Opportunity Employer.

    #appcast
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
    For further information, please review the

    Know Your Rights

    notice from the Department of Labor.

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