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retail customer service leader - Sharonville - Micro Center
Description
MICRO CENTER
is the nation's leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.
We are currently seeking self-motivated, results oriented
RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)
. If you have a passion for computers & electronics, Micro Center is the place for you It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years
MAJOR RESPONSIBILITIES – RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):
Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
Participate in open and close procedures
Support front end staff by ringing transactions
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
High school diploma or equivalent required with proficiency in Microsoft Office
Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
Ability to execute corporate initiatives and drive world-class customer experiences
Physical requirements:
lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Flexible Scheduled & Excellent Pay
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails.
This is a place where your future success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated individuals who work hard to advance their careers.Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.#appcast
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the
Know Your Rights
notice from the Department of Labor.
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retail customer service leader
Micro Center- Sharonville
-
retail customer service leader
Only for registered members Sharonville
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Executive Global Technical Safety/Shared Services Leader
Full time Only for registered members Evendale
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Service Leader
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Service Delivery Leader
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Service Delivery Leader
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Consulting Pharmacist
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Staff Accountant
Only for registered members Sharonville
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Service Department Coordinator
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Director, R&D Portfolio
Only for registered members Sharonville
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Service Department Coordinator
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In-home Sales Rep
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