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    Onsite Dedicated Specialist II - Nashville, United States - Cellular South Inc. d.b.a. C Spire

    Cellular South Inc. d.b.a. C Spire
    Cellular South Inc. d.b.a. C Spire Nashville, United States

    4 weeks ago

    Default job background
    Description
    Overview

    The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements.

    Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management.

    The role will involve desktop and systems administration support.

    Responsibilities
    Essential Functions

    Manage Service Requests, Incidents, and Problems through a ticketing system.

    Help ensure day-to-day operations of IT Infrastructure.

    Answer inbound service calls as necessary.


    Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).

    Administer and troubleshoot Citrix Servers.

    Administer and troubleshoot VMware.

    Administer and troubleshoot database technologies/software.

    Perform advanced troubleshooting of WiFi/network.

    Lead periodic technical meetings.

    Provide coaching and feedback to junior staff.

    Any other task or duty as assigned or required.

    Qualifications
    Required Education, Experience, and Certifications


    Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.

    Candidate should have some experience in a job supporting Windows desktops and/or servers.

    Proficient in written and oral communication (English)

    Preferred Education, Experience, and Certifications

    3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment

    Basic networking familiarity

    Excellent Customer Service skills

    Some experience in the following is preferred:

    Networking/switching/server hardware

    A+, Network+ Certifications

    Windows 10, Windows 11

    Server 2016, Server 2019

    Active Directory

    Microsoft Office Suite

    Terminal Servers

    Citrix XenApp, Citrix XenDesktop

    Medical Environment experience

    eClinical works experience


    Additional Eligibility Qualifications:
    Candidate should have reliable transportation.

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