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    • P-T Visitor Services Associate - Washington - National Museum of Women

    National Museum of Women
    National Museum of Women Washington

    1 month ago

    Default job background
    Description

    Job Title

    We are seeking a part-time Visitor Services Associate to join our team at the National Museum of Women in the Arts.

    About the Role

    This position is responsible for processing ticket orders, assisting visitors at the information desk, and providing information about the museum's collections, exhibits, and events. The successful candidate will be a critical member of our team, helping us run more efficiently by interacting with our guests, supporting museum programs and events, and making our space welcoming and accessible to all.

    Key Responsibilities

    • Approach and engage visitors in a respectful and professional manner.
    • Communicate information on exhibitions, wayfinding, accessibility services, museum guidelines, and etiquette.
    • Provide information on and encourage participation in scheduled programming for education and public programs.
    • Work with security, curatorial, and special events staff to facilitate crowd control during busy hours or events.
    • Sell tickets to the museum and programmatic events, and start or renew memberships.
    • Work well with a diverse group of staff and guests.
    • Solve problems in a fast-paced environment.
    • Recognize when management needs to get involved to help resolve situations.
    • Observe and learn from visitor feedback and behavior.

    Physical Demands and Working Environment

    • Ability to remain in a stationary position for extended periods.
    • Ability to lift/carry items that weigh up to 50 pounds.
    • Fast-paced, high sensory work environment due to constant noise and interaction with other staff and visitors.
    • Punctuality and attendance required.
    • Availability to work weekdays, weekends, some nights, and holidays.
    • Business Casual Dress code (masks are optional).

    Requirements

    • High school diploma or equivalent experience.
    • Experience with Tessitura Software is preferred.
    • Comfortable using technology.
    • Approachable and friendly demeanor with a commitment to customer service.
    • Cash-handling, point-of-sale, and ticketing experience strongly preferred.
    • Dependable and adaptable, flexible, innovative, team player, and problem solver.
    • Excellent written and verbal communication skills.
    • Fluency in a second language, a plus.
    • Ability to pass a background check.

    We're an Equal Opportunity Employer

    NMWA is committed to creating a diverse and inclusive environment. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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