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    Bi-Lingual Mandarin Customer Service Specialist - New York, United States - Vaco

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    Description

    Client: Well-Known Legal Services/Administration Firm
    Role: Temporary Customer Service Specialist - ***(Must be able to read, write, and speak fluent Mandarin)***
    Pay Rate: $20-22/hr

    Duration: Temporary to Permanent based on performance
    Location: New Hyde Park/Lake Success, New York - ***(Onsite 5 days a week)***
    Hours: 8:30am - 5:00pm

    Responsibilities
    • ***Must be able to speak, read, and write Mandarin***
    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication when handling different topics
    • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Meet personal/team qualitative and quantitative targets

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