Cloud Support Business Analyst - Reston, United States - Dunhill Professional Search & Government Solutions

    Dunhill Professional Search & Government Solutions
    Dunhill Professional Search & Government Solutions Reston, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    This position is to support Microsoft in Reston, VA

    Perfect entry level opportunity for those who have a Bachelors degree OR 2 years of relevant experience in Tech support, Customer service or similar

    Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.

    • Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
    • Review workflow diagrams and knowledge base articles to perform verifications.
    • Collaborating and providing operational support to multiple programs ensuring seamless program execution
    • Develop and maintain comprehensive program documentation.
    • Update standard operation procedures and technical training guides documentation as needed.

    Specific Skills

    • 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
    • Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders.
    • An ability to operate autonomously with minimal supervision, attention to detail and organizational skills.
    • Excellent customer service skills and focus
    • Adaptable to a fast-paced environment
    • Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM)

    Minimum Qualifications

    • Bachelor's degree or 2+ years of professional experience.

    Other Job Specific Skills

    • Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
    • Good analytical, and problem-solving skills.
    • Self-starter and able to follow guidance given for completing assigned projects.
    • Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
    • Good oral and written communication skills.
    • Experience working with customers, users and project leads in IT business applications and systems.
    • Experience in supporting individual projects and systems in a designated functional area.
    • Experience in testing functionality and matching to requirements.
    • General understanding of business process configuration and process flows.