Client Relationship Banker - Vancouver - Riverview Bancorp

Description

Description

SUMMARY

This position is primarily responsible for supporting a retail branch, or other branches as needed, in the opening of deposit accounts (commercial and personal), gathering documentation for retail and commercial loans and reviewing financials for current and prospective clients. This position should be able to manage long-term relationships with clients and prospects. This position is also responsible for efficiently processing client deposit transactions while following bank policies and procedures.

The salary for this role will be between $19 and $27. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

ESSENTIAL DUTIES:

• Works with existing clients and prospects to open Consumer and Commercial deposit accounts.

• Provide outstanding service and use problem solving skills to satisfy client needs (may be in person and/or via telephone).

• Works with clients to efficiently process transactions while following bank policies and procedures.

• Works with the Branch Manager, CSM, CSR, Commercial Lender, or clients/prospects, to collect all necessary supporting documentation for both Commercial and Consumer Loans and Deposit products.

• Ensure timely analysis of financial reports/documents from clients that are required to comply with established loan policies and procedures.

• Properly communicate the banks Consumer, Commercial, Merchant Bankcard, Cash Management and Mortgage products.

• Be able to successfully meet assigned sales goals by selling Consumer, Commercial, Merchant Bankcard, Cash Management and Mortgage products and services.

• Lead the branch team as the champion for branch sales and service promotions.

• Work with CSR staff to coach, educate and mentor for improved sales of products and services to clients and prospects.

• Process, record, track and verify various reports and forms accurately.

• Participate in community events and promote Riverview Bank's values, products, and services to increase visibility in local communities.

• Understand and observe laws and regulations that relate to Retail and Commercial Banking.

• Work with existing clients and prospects as required to receive other information as needed.

Additional duties and responsibilities :

• Projects, professionalism in both appearance and attitude when dealing with clients.

• Coordinates, when necessary, with other departments or external contacts.

• Participates in and completes all required training modules with passing scores.

• Follows all state and federal laws, and all Riverview policies and procedures.

• Other duties as assigned.

RELATIONSHIPS

• Frequent contact with Supervisor to receive instruction and direction.

• Maintain strong working relationship with other areas of the Bank.

• Daily contact with clients and prospective clients in helping fulfill banking needs.

• Maintain strong working relationship with Commercial Lenders and peers in the lending area as well as other support areas.

• Maintains contact with clients to ensure that service levels are appropriate.

• Occasional contact with members of professions with whom incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or GED and 4 years of relevant experience or an associate degree and 2 years of relevant experience.

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of individuals utilizing communication in English, Ukrainian and Russian languages.

• Ability to communicate with lenders and build strong working relationships.

• Ability to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions, and decimals.

• Ability to promote the sale of products and services through verbal recommendation.

• Ability to offer flexibility in a changing work environment.

• Ability to read, analyze and interpret business and personal financial statements and tax returns.

• Ability to understand bank lending policy and governmental regulations.

• Ability to resolve, with some assistance, day-to-day problems, and deal with a variety of issues that may arise in working with customers.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Basic skills associated with the general use of computers and business office equipment.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions .

Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings .

Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Qualifications

Skills

Preferred

• MATH: Expert

• Presentation Skills: Expert

• Sales: Expert

• Technical Writing: Expert

Education

Required

• High School or GED or better

• Years Exp 4 or better in Related experience or training

• or a combination of education and experience or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ) notice from the Department of Labor.