Ford Automotive Service Director - Pensacola, United States - Howard Pontiac-Gmc Inc

    Howard Pontiac-Gmc Inc
    Howard Pontiac-Gmc Inc Pensacola, United States

    1 month ago

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    Description
    Overview

    World Ford Pensacola is part of fast-growing Group 1 Automotive, a leader in automotive retail. We have an immediate opening for a qualified FORD AUTOMOTIVE SERVICE DIRECTOR to lead our aftersales team.

    World Ford is in Pensacola, FL, the largest city in the panhandle region. Our dealership is centrally located off the I-10 corridor. We currently employ 16 service advisors with 54 technicians in our growing organization.

    In addition to competitive pay, we offer our associates the following benefits:


    • Health, Dental, Vision, Life, and Disability insurance
    • Paid Time-Off
    • 401(k) plan with company match
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities
    • Paid Relocation package for the right candidate
    Responsibilities


    • Hire, train, develop and motivate the service department staff and monitor their performance.
    • Forecast goals and objectives for the department and ensure they are met.
    • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
    • Maintain daily sales and production records as required by dealership management.
    • Develop and monitor budgets for the service department and keep dealership management informed of variances.
    • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
    • Establish and maintain good working relationships with our customers to encourage repeat and referral business.
    • Handle customer complaints tactfully, promptly, and with concern for the customer.
    • Establish promotional service prices.
    • Ensure proper repair techniques are being used.
    • Schedule training as necessary to properly repair and service vehicles.
    • Stay up to date on product changes and new products.
    • Ensure that all necessary shop equipment is in proper and safe working condition.
    • Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
    • Demonstrates behaviors consistent with our values in all interactions with customers, co-workers, and vendors.
    Qualifications


    • Five or more years in Ford Dealership Service Management experience
    • Proven track record in CSI
    • Experience managing 40+ employees preferred.
    • ADP/CDK Dealer Management system experience a plus.
    • Xtime Spectrum experience a plus
    • Ability to work independently and be self-motivated.
    • Great attitude with high-energy personality.
    • Excellent customer service and employee coaching skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.


    Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates.

    If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

    Apply today or refer a qualified friend.


    • All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employmentGroup 1 Automotive is an Equal Employment Opportunity Employer.
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