Customer Service Representative - Vancouver, WA, United States - TEKsystems

Description

Customer Service Representative for high-end boutique retailer - Vancouver, WA.

Job Description:

Answer customer calls, emails and chats regarding product support, availability and warrantee claims

Assist customers from beginning to end, often times requiring multiple touch points

Log call data into computer system

Help troubleshoot product issues

Make product recommendations based on customer preferences and needs

Skills:

Customer service, Customer support, Call center

Additional Skills & Qualifications:

1+ year of customer service experience over the phone in a call center (3+ years preferred)

Accurate typing and spelling required

6+ months working in retail or supporting a product is preferred

Typing 40WPM (50 preferred)

Work EnvironmentProfessional building, brand new equipment. Gym, lounge and kitchen available for team. Casual dress (jeans are ok).

Team of 14, looking to grow to 25+

Shift preference is that individuals start early to cover East Coast hours.

5:00 AM - 1:30 PM

7:30 AM - 4:00 PM

Both 30 min lunch

Training schedule is 7:30 AM - 4PM for 4-6 weeks.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.