- 1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.
- Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust.
- Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry.
- Candid, but Kind: We tell each other the truth and challenge when we don't agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that.
- Rev it Up: Positive energy fuels us to get us to our vision. Each of us contribute to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be.
- Leadership Team: You will collaborate closely with the Leadership Team to align recruitment, retention, and experience strategies with the overall mission and vision of the organization. You will provide insights and updates on the progress of recruiting efforts and engage in strategic discussions to refine and enhance the owner/operator and W2 hauler experience, contributing to the long-term success of the organization.
- Safety & Operations Team: You will work hand-in-hand with the Safety & Operations Team to ensure that recruited owner/operators, W2 haulers, and subcontractors comply with DOT standards, enhancing overall safety and operational efficiency and supporting forecasted needs. You will collaborate on the development of training programs and initiatives to improve safety measures and driver compliance and help facilitate effective communication channels between owner/operators, W2 haulers, and subcontractors.
- People Team: You will partner with the People Team to streamline onboarding processes, ensuring a seamless integration for new hires and provide insights into the recruitment process and pipeline, helping the People Team make data-driven decisions for workforce planning. Partnering with the People Team you will collaborate on Team Member engagement initiatives, focusing on the unique needs and experiences of owner/operators, W2 haulers, and subcontractors.
- Oversee and administer all recruiting efforts for the owner/operator, W2 hauler, and sub-contractor fleet across markets
- Actively add qualified owner/operators/haulers to support business needs and sales forecast
- Develop strategies for recruiting that meet company and DOT standards
- Create tailored messaging for recruiting advertisements
- Pre-screen applicants to ensure DOT and company standards are met
- Collaborate with compliance specialists for applicant qualification and onboarding
- Field and generate recruiting leads via various channels
- Conduct owner/operator market research
- Manage job postings and implement creative recruiting programs
- Utilize Fleetworthy and truck onboarding platforms
- Design promotional materials with marketing team
- Develop person-specific facing communications
- Establish and maintain effective communication with owner operators
- Plan and execute owner operator appreciation events and townhalls
- Refine owner operator feedback forums
- Establish partnerships with vendors for best-in-class offerings
- Conduct owner/operator net promoter score evaluations
- Utilize CPSuite and fleet management tools
- Lead, direct, and supervise Hiring and Compliance professionals
- Oversee hiring, onboarding, and compliance of all contractor drivers
- Use CP Suites for background checks, drug/alcohol testing, and MVR reports
- Coordinate random annual drug screens for contractor drivers
- Maintain DOT Compliance records, including DQF Files
- Ensure DOT inspections are filed, violations are addressed, and fines are paid
- Answer inquiries and facilitate onboarding and compliance questions
- Coordinate contractor driver training and onboarding with Safety Team
- Ensure accurate updates in internal databases
- Support Process Manager and other management as needed
- Coordinate with Accounting on new hires or disqualified Owner Operators
- Attend yearly continued education training, participate in DOT audits, and handle other assigned duties
- High school diploma required; Associate's Degree preferred
- Bilingual (Spanish/English) proficiency is required
- Highly organized multitasker with a proven ability to thrive in a fast-paced environment
- Demonstrated willingness to learn and grow with the company
- Excellent written and verbal communication skills
- Tech-savvy with the ability to learn and use new apps and technologies
- Customer service-oriented mindset
- Logistics or similar industry experience required
- Recruiting experience is preferred
- Experience using CRM (customer relationship management) email system is preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Experience with DOT policies and procedures required
- Experience with insurance policies preferred
- Previous experience managing others is required
- Knowledge of OSHA policies is a plus
Hauler Compliance - Riverview, United States - Miles Ahead Brands
Description
Job Description
Job DescriptionDescription:Are You Ready to Change the Industry Together?
Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States.
Join the team as our Hauler Compliance & Experience Manager, where you'll lead the cultivation and execution of exceptional experiences for our contractors, subcontracts, and W2 haulers. You'll play a pivotal role in onboarding processes, maintain clear communication with truck owner operators, and identify improvements and enhancements to our recruiting, onboarding, compliance, and experience processes. Elevate your career and be part of a team committed to excellence in the logistics industry.
Mission: We are a family of brands committed to raising the standard of service in the aggregate distribution industry.
Vision: Accelerating the world's infrastructure.
Our Values
Who You Are:
You are a personable, proactive, and confident professional who can connect effortlessly with others, building trust and rapport swiftly. Your ability to thrive in a collaborative team, coupled with self-motivation, empowers you to take on any task with confidence. Energized by the fast-paced environment, you find joy in making an immediate impact. Known for your attention to detail and innovative thinking, you bring passion for people and a desire to leave a positive, lasting impact. Your experience with truck hiring and DOT Compliance adds a dynamic edge to your profile, making you a valuable asset in our growing organization.
Why This Role Matters:
As we revolutionize the industry and experience rapid growth, this role has a direct impact on our future. In our mission-driven expansion into existing and future markets, this role is pivotal in retaining contractors (aka "owner-operators") and W2 haulers who align with our core values. With a goal to grow our fleet by over 50% annually while upholding an outstanding safety record, this Team Member will play a crucial part in achieving these objectives. By ensuring the recruitment, retention, and overall experience of our contractors and haulers align with our mission, vision, and values, this role is instrumental in maintaining a best-in-class fleet and driving our continued success in the dynamic logistics landscape.
Who Your Internal Customers Are and How This Role Delivers Value to Them:
Your Impact:
The Hauler Compliance & Experience Manager will enhance and automate our recruitment process for scalability, ensuring a dynamic pipeline, and streamline onboarding processes for immediate positive contributions from qualified owner/operators, W2 haulers, and subcontractors.
Collaborating with the Marketing Team, the Hauler Compliance & Experience Manager will elevate communication, design impactful materials, and organize events, fostering community, satisfaction, and a positive industry reputation.
Leading a high-performing team, the Hauler Compliance & Experience Manager will ensure meticulous hiring, onboarding, and compliance, contributing to a best-in-class fleet, exemplary safety record, and efficient operations in the logistics industry.